Call Centre Operator Lidcombe, Nsw

Complete Office Supplies Pty Limited; Sydney; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Hybrid workplace

Annual incentive schemes

Employee appreciation programs

Professional development opportunities

Mental Health programs

Free onsite parking

Modern onsite gym

Employee discounts on full product

Community welfare initiatives

NovatedLease for electric vehicles

Job summary

Complete Office Supplies Pty Limited, known as COS, is an Australian family-owned business supplying office products across the country. As a Call Centre Operator in Lidcombe, NSW, you will respond to inquiries, manage orders, and support customers across channels to ensure a high standard of service.

Join a team with a flexible hybrid workplace and a strong emphasis on development. You will use CRM systems, collaborate with multiple departments and contribute to a positive customer experience

Qualifications

• Experience in a call centre environment.
• Exceptional customer service skills.
• Professional, positive and friendly phone manner.
• Excellent communication skills with ability to build strong relationships.
• Strong team player with keenness to learn.
• High level attention to detail.
• Ability to multi-task.
• Strong computer skills in an Omni system environment and ability to learn and champion new CRM systems.

Responsibilities

• Responding to general enquiries related to accounts, billing, and other customer related enquiries.
• Triaging calls to other business areas in a professional and customer service-focused manner.
• Manage and process customer orders.
• Respond to Live Chat queries promptly.
• Record and track customer feedback and complaints.
• Assist with various administrative tasks as needed.
• Resolve all customer enquiries with the aim to deliver on first contact resolution (FCR).

Skills

Call centre experience

Customer service

Strong communication

Team player

Attention to detail

Multi-tasking

CRM systems

Tools

CRM systems

Omni system

Job description

Call Centre Operator Lidcombe, NSW Complete Office Supplies Pty Limited Cumberland, NSW, AU

Job Description

An exciting opportunity exists to join one of Australia's high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive by providing products. Why? So we can deliver on our pledge to donate 1% of total revenue to everyday Australians through the Lyone Foundation.

More about what you'll do

We are currently looking for motivated individuals to join our Customer Service team. As a member of our Customer Service Team you will aim to provide the highest level of support to our customer base at all times, working with all areas ofthe business to ensure that the best customer experience is delivered to all internal and external customers.

Key responsibilities include:

• Responding to general enquiries related to accounts, billing, and other customer related enquiries
• Triaging calls to other business areas in a professional and customer service-focused manner
• Manage and process customer orders
• Respond to Live Chat queries promptly
• Record and track customer feedback and complaints
• Assist with various administrative tasks as needed
• Resolve all customer enquiries with the aim to deliver on first contact resolution (FCR)

More about you

To qualify for this role, you must meet the following requirements:

• Previous experience within a call centre environment
• Exceptional customer service skills
• Professional, positive and friendly phone manner
• Excellent communication skills with ability to build strong relationships
• Strong team player with keenness to learn
• High level attention to detail
• Ability to multi-task
• Strong computer skills in an Omni system environment and ability to learn and champion new CRM systems

Benefits of working with COS

• Flexible hybrid workplace
• Annual employee incentive schemes
• Generous Appreciation Programs
• Commitment to professional development with ongoing training and career development opportunities
• Access to free Mental Health programs
• Convenient location with free onsite parking
• Modern onsite gym
• Employee discounts on full product range
• Opportunity to participate in community welfare and charity initiatives
• Novated Lease / Salary Sacrifice for electric vehicles available

More about COS

When you join COS, you'll be working for a growing, socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people, who live and breathe our 6 core values - Passionate, Results Driven, Innovative, Service Excellence, Self-Reflective, and Family. Together, we work towards finding new and original ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive.

Through the success of our business, COS has been proud to give back over $20 million to community through the Lyone Foundation. Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded, allocating 1% of annual revenue to the foundation each year.

Founded in 1977, COS is the largest Australian owned and operated national office products business. With over 700 employees located across every State of Australia, COS are leaders in our industry, and we’re ready to welcome you onboard!