Inbound Customer Service Specialist

City of Sydney; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working

Leadership and development programs

Course reimbursement and study leave

Paid parental leave (26 weeks)

Part-time and job-sharing options

Employee assistance program

Public transport access / city centre

Job summary

City of Sydney is seeking experienced Customer Service Officers to join our Contact Centre team, handling inbound calls, chat and emails from our community. You will be the first point of contact, delivering high quality, friendly and efficient service with strong knowledge of council functions.

Please note these are permanent positions; applicants must have Australian citizenship or permanent residency with full working rights.

Qualifications

• Experience in contact centre roles with a focus on service excellence.
• Patience, understanding of customer needs and strong problem-solving skills.
• Excellent communication and interpersonal skills; proficient data entry and system navigation.
• Familiarity with KPI-focused performance expectations in a contact centre.

Responsibilities

• Respond to inbound calls, chat and emails from the community as first point of contact.

Skills

Service excellence

Patience

Problem-solving

Communication skills

Interpersonal skills

Data entry

System navigation

Tools

CRM systems

Job description

City of Sydney is seeking experienced Customer Service Officers to join our Contact Centre team, handling inbound calls, chat and emails from our community. You will be the first point of contact, delivering high quality, friendly and efficient service with strong knowledge of council functions.

Please note these are permanent positions; applicants must have Australian citizenship or permanent residency with full working rights.