Customer Service & Showroom Advisor

Csr; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Paid parental leave (14 weeks)

Employee assistance program

Job summary

CSR is seeking a Customer Service Officer at our Schofields selection centre and customer service team. You will be the first point of contact, handling phone, email, and in‑person inquiries with a professional, positive approach to build lasting relationships and expert product knowledge.

Join a diverse, inclusive team with genuine career progression and training. The role supports showroom customers, processes orders in SAP, and collaborates with internal teams to ensure a seamless customer

Qualifications

• 3–5 years in experience in a call centre, contact centre, customer support, customer care, or high‑volume customer service environment.
• Strong verbal and written communication skills, with the ability to build rapport and deliver a positive customer experience on every interaction.
• Proven ability to resolve customer enquiries, investigate issues, and identify solutions in a timely manner.
• Experience handling multiple priorities, navigating various systems, and maintaining accuracy in a fast‑paced environment.
• Confident using CRM systems and online booking tools (training will be provided if not already familiar).
• A proactive team player who can also work independently

Responsibilities

• Manage inbound customer enquiries relating to products, availability, pricing, orders, and deliveries.
• Process customer orders accurately and efficiently in SAP
• Proactively communicate with customers regarding order status, delivery schedules, and product availability.
• Investigate and resolve customer enquiries, complaints, returns, and order‑related issues.
• Maintain accurate customer information and case management records within CRM systems.
• Welcome and assist walk‑in customers and maintain a professional front counter.
• Maintain displays and merchandising
• Support customers in the showroom with product advice.
• Work collaboratively with internal teams to deliver a seamless customer experience.

Skills

Verbal communication

Written communication

Customer service experience

Multitasking

Team player

Tools

SAP

CRM systems

Job description

CSR is seeking a Customer Service Officer at our Schofields selection centre and customer service team. You will be the first point of contact, handling phone, email, and in‑person inquiries with a professional, positive approach to build lasting relationships and expert product knowledge.

Join a diverse, inclusive team with genuine career progression and training. The role supports showroom customers, processes orders in SAP, and collaborates with internal teams to ensure a seamless customer