Customer Service / Selection Centre Consultant - Oxley

CSR; Brisbane; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Employee benefits

Discounts

Parental leave & superannuation

EAP

Career development opportunities

Job summary

CSR is seeking a Customer Service representative in Brisbane to support the day-to-day operations of the Selection Centre and ensure an outstanding customer experience.

You'll handle customer inquiries, showroom presentation, stock management, and order processing using SAP, with training provided and a supportive team environment that promotes growth within CSR.

Qualifications

• Experience in retail or showroom customer service.
• Strong communication and interpersonal skills.
• Comfortable using computers and learning new systems.

Responsibilities

• Deliver exceptional customer service and assist customers with product selections.
• Maintain showroom displays, stock levels, and presentation standards.
• Process orders, quotes, payments, and customer enquiries using SAP.
• Support stocktakes, inventory management, and delivery coordination.
• Maintain a clean, safe, and organised showroom and yard environment.
• Contribute ideas to improve customer experience and team performance.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Problem solving

Tools

SAP

Job description

• Supportive, diverse and inclusive team culture
• Career development and growth opportunities within CSR

• Permanent full-time opportunity
• Full training provided
• Supportive, diverse and inclusive team culture
• Career development and growth opportunities within CSR

About The Role

Reporting to the Customer Service Manager, you'll play a key role in delivering an outstanding customer experience while supporting the day-to-day operations of the Selection Centre.

No two days are the same. You'll be involved in customer service, showroom presentation, administration, stock management, colour selection support, and general operational tasks both indoors and outdoors.

In This Role You Will

• Deliver exceptional customer service and assist customers with product selections.
• Maintain showroom displays, stock levels, and presentation standards.
• Process orders, quotes, payments, and customer enquiries using SAP.
• Support stocktakes, inventory management, and delivery coordination.
• Maintain a clean, safe, and organised showroom and yard environment.
• Contribute ideas to improve customer experience and team performance.

Working Hours: Monday to Friday: 7:30am – 3:30pm

Plus rostered Saturdays

About You

• Friendly, positive, and customer-focused.
• Strong communication and interpersonal skills.
• Previous customer service experience.
• Comfortable using computers and learning new systems.
• Hands-on, organised, and able to work independently or as part of a team.

Experience in retail, showroom, customer service, or the building products industry is advantageous but not essential.

What We Offer

We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:

• Competitive salary and employee benefits.
• Access to exclusive discounts and special offers.
• A supportive and collaborative team environment.
• Paid parental leave and 52 weeks of superannuation on parental leave.
• Employee Assistance Program (EAP) for you and your family.
• Ongoing learning, development, and career progression opportunities.
• Opportunities to grow across CSR's leading portfolio of brands.

At CSR, we're building a better future together.

We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

To find out more about us, visit www.csr.com.au

We have a strong commitment to workplace health and safety and the wellbeing of our people. Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check.