Customer Service & Sales Support Specialist

Good Guys Group; Australian Capital Territory; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

12 weeks paid parental leave

Hybrid working for eligible roles

Employee discounts

Job summary

The Good Guys in the Australian Capital Territory is seeking a motivated Customer Service Team Member to support day-to-day store operations and foster a sales-oriented culture. You will assist customers, process transactions, and help manage stock and fulfilment across channels.

This role emphasizes customer service excellence, teamwork, and active participation in training and development opportunities within the JB Hi-Fi Group. Hybrid options may be available for eligible roles.

Qualifications

• Customer-focused approach with a service mindset.
• Ability to work under pressure and meet targets.
• Team player with strong communication.

Responsibilities

• Deliver store administration in line with standard procedures.
• Cash handling and tendering transactions.
• Store multi-channel fulfilment and stock integrity.
• Telephone management and enquiries.
• Marketing and promotional activity.
• Contribute to financial performance through inventory management.

Skills

Customer focus

Drives results

Self-awareness

Job description

The Good Guys in the Australian Capital Territory is seeking a motivated Customer Service Team Member to support day-to-day store operations and foster a sales-oriented culture. You will assist customers, process transactions, and help manage stock and fulfilment across channels.

This role emphasizes customer service excellence, teamwork, and active participation in training and development opportunities within the JB Hi-Fi Group. Hybrid options may be available for eligible roles.