Customer Experience Specialist: Store & Online

Good Guys Group; South Australia; On-site; AUD 50,000 - 65,000; Full time

Job summary

The Good Guys in Australia is seeking a diligent Store Administrator to support daily operations across the store and online channels. This role focuses on cash handling, stock integrity, and customer enquiries, contributing to overall sales performance.

You will work as part of a collaborative team, maintaining high standards of service and presentation, with opportunities for career development within the JB Hi‑Fi Group.)

Qualifications

• Customer focus and service orientation.
• Ability to drive results under pressure.
• Self-awareness and openness to feedback.

Responsibilities

• Cash handling and tendering transactions.
• Store multi-channel fulfilment and stock integrity.
• Telephone management and enquiries.
• Marketing and promotional activity.
• Contribute to financial performance through inventory management and expense control.
• Manage all sales channel fulfilment in line with procedures.
• Collaborate as part of a team to deliver a consistent store experience and resolve customer queries.
• Contribute to brand and store presentation through merchandising and in-store activity.
• Continuously improve sales skills and product knowledge through available platforms.

Skills

Customer Focus

Drives Results

Self-Awareness

Job description

The Good Guys in Australia is seeking a diligent Store Administrator to support daily operations across the store and online channels. This role focuses on cash handling, stock integrity, and customer enquiries, contributing to overall sales performance.

You will work as part of a collaborative team, maintaining high standards of service and presentation, with opportunities for career development within the JB Hi‑Fi Group.)