Customer Experience & Sales Associate (Hybrid Options)

The Good Guys; Sydney; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Staff discounts across JB Hi-Fi Group

12 weeks paid parental leave

Hybrid working options for eligible rô

Employee Assistance Program

Doing Good workplace giving

Job summary

The Good Guys in Sydney is seeking a Customer Service Team Member to deliver exceptional service in-store and support a sales-focused culture. You will handle day-to-day store administration, cash and multi-channel fulfilment while contributing to a positive customer experience.

Join a team with strong training, generous discounts across the JB Hi-Fi Group, and flexible working options for eligible roles. A great place to grow with a trusted brand focused on family value and service excellence.

Qualifications

• Customer-first approach guiding all actions.
• Consistently achieves results under pressure.
• Uses feedback and reflection to improve strengths.

Responsibilities

• Deliver store administration per procedures.
• Handle cash and tendering.
• Manage multi-channel fulfilment and stock integrity.
• Handle telephone enquiries.
• Support marketing and promotions.
• Contribute to financial performance via inventory control.
• Resolve customer complaints and queries.
• Support brand and store presentation.
• Pursue ongoing sales skills and product knowledge.

Skills

Customer focus

Drives results

Self-awareness

Job description

The Good Guys in Sydney is seeking a Customer Service Team Member to deliver exceptional service in-store and support a sales-focused culture. You will handle day-to-day store administration, cash and multi-channel fulfilment while contributing to a positive customer experience.

Join a team with strong training, generous discounts across the JB Hi-Fi Group, and flexible working options for eligible roles. A great place to grow with a trusted brand focused on family value and service excellence.