Sales Support & Customer Care Administrator

CSR; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Parental leave (up to 14 weeks)

Employee assistance program

Upskilling opportunities within CSR

Collaborative culture

Job summary

CSR is seeking a Customer Service / Sales Support Administrator to deliver exceptional service while supporting commercial sales. You will manage customer accounts, opportunities in the CRM, and report on pipeline activity as part of a collaborative team across Sales, Marketing, Logistics and Manufacturing.

This is a varied, fast-paced role combining customer service, administration, and project coordination with standard hours 7:30am–4:00pm, Monday to Friday, based in Wetherill Park NSW.

Qualifications

• 5+ years' experience in sales support, sales administration, customer service, or account coordination
• Proven experience in a high-volume, phone-based customer service or sales support environment
• Confidence managing a large volume of inbound and outbound customer interactions while maintaining a professional and solutions-focused approach
• Strong experience building customer relationships and progressing opportunities through effective phone and email communication
• Experience using SAP, CRM systems, and Microsoft Excel
• Proven experience managing customer accounts and sales pipelines
• Excellent administration and organisational skills with strong attention to detail
• Strong communication skills and a professional, customer-centric approach
• Ability to prioritise competing tasks in a fast-paced environment
• Experience within commercial construction, manufacturing, building products, or a related industry will be highly regarded

Responsibilities

• Sales Administration & Pipeline Support
• Support the commercial sales team by managing and progressing opportunities through the sales pipeline
• Maintain accurate CRM records and ensure data integrity across all customer and project activities
• Assist with lead generation, lead nurturing, and customer follow-up activities
• Coordinate appointments and support activities for external sales representatives
• Support the conversion of enquiries into sales opportunities
• Customer & Account Support
• Manage customer enquiries and orders via phone and email
• Deliver responsive, professional, and solutions-focused customer service
• Build strong relationships with key customers and project stakeholders
• Provide updates on quotations, manufacturing schedules, deliveries, and project progress
• Manage customer complaints, quality concerns, credits, and returns professionally and efficiently
• Order & Project Coordination
• Process customer orders accurately and within required timeframes
• Coordinate activities between customers, sales, estimating, logistics, and manufacturing teams
• Maintain accurate documentation and project records

Skills

Customer service excellence

Communication skills

Multitasking

Relationship building

Organisational skills

Tools

SAP

CRM systems

Microsoft Excel

Job description

CSR is seeking a Customer Service / Sales Support Administrator to deliver exceptional service while supporting commercial sales. You will manage customer accounts, opportunities in the CRM, and report on pipeline activity as part of a collaborative team across Sales, Marketing, Logistics and Manufacturing.

This is a varied, fast-paced role combining customer service, administration, and project coordination with standard hours 7:30am–4:00pm, Monday to Friday, based in Wetherill Park NSW.