Customer Service & Sales Supervisor – Lead & Grow Team

Hertz; Sydney; Presencial; AUD 60 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company vehicle

Tolls provided

Resumo da oferta

Hertz is seeking a Customer Service Supervisor to lead the frontline team at our Sydney store, delivering outstanding customer service and driving revenue growth through sales opportunities.

You will hold daily team briefings, manage key customer relationships, analyse satisfaction scores, and plan staffing to meet targets while coaching staff for peak performance. A current AU driver’s licence is required for this role.

Qualificações

• Previous supervisory/management experience in a customer service orientated environment.
• Able to lead, grow and maintain a cohesive, high-performing team.
• Expert customer service and sales skills.
• Experience in fast-paced, challenging environments.
• Full and current AU driver's licence for automatic vehicles.

Responsabilidades

• Hold daily briefings with your team to communicate strategies, actions, and business performance.
• Personally manage key customer relationships and support the team in addressing customer issues.
• Continuously analyse customer satisfaction scores and take corrective actions.
• Plan and schedule staffing levels in line with business volume and targets.
• Continuously train and coach all employees.

Conhecimentos

Customer service leadership

Sales skills

Staff management

Driver's license AU

Descrição da oferta de emprego

Hertz is seeking a Customer Service Supervisor to lead the frontline team at our Sydney store, delivering outstanding customer service and driving revenue growth through sales opportunities.

You will hold daily team briefings, manage key customer relationships, analyse satisfaction scores, and plan staffing to meet targets while coaching staff for peak performance. A current AU driver’s licence is required for this role.