Customer Service & Sales Consultant | Ballarat

RACV Limited; Ballarat; Hybrid; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Hybrid work

Employee benefits

Discounts on RACV services

Roadside assistance

Volunteer days

Job summary

RACV Limited in Ballarat is seeking a friendly, customer-focused phone-based specialist for a permanent part-time role. The position features a fixed 1.30pm–6.30pm roster, Monday to Friday, with hybrid work arrangements and a structured training program to build skills in customer service, sales and product knowledge.

You will engage with members daily, delivering personalised conversations and ensuring a seamless customer experience across channels.

Qualifications

• Strong interpersonal and communication abilities for inbound phone-based support.
• Active listening to determine needs and provide effective solutions.
• Customer-centric mindset with ability to drive sales while helping members.

Responsibilities

• Handle inbound phone inquiries in a contact centre.
• Upskill through paid training in systems, service, sales and product knowledge.
• Contribute to a supportive team culture and deliver consistent customer experiences.
• Drive sales by focusing on members’ needs and providing immediate solutions.
• Engage in omni-channel interactions as needed.

Skills

Interpersonal skills

Active listening

Communication skills

Sales skills

Customer-centric mindset

Resilience

Adaptable

Tools

CRM software

Omni-channel platforms

Job description

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Reference: 35337

RACV

21 Sept 2026

• Part-Time fixed hours roster – Monday to Friday
• Hybrid working arrangement
• Great employee benefits

Are you passionate about delivering exceptional customer service? Do you enjoy making a positive impact on customers both in their homes and on the road? Join the Member Engagement team at RACV as an enthusiastic phone-based specialist.

This is your chance to be part of a team that has been supporting customers and members for over 115 years, utilising your strong interpersonal skills to assist people in their everyday lives.

What you will be doing:

Hit the ground running with this inbound phone-based contact centre position. With our fully paid and structured training program you will be upskilled in systems, customer service and sales, and product knowledge. Then join a team who backs each other, in the kind of workplace people enjoy coming to.

You will play a critical role helping people who value and appreciate your care, and our products and services.

With lots of variety, every day this role will bring new experiences.

• Permanent part-time role - commencing Monday, 26th of October 2026
• Fixed Roster – 1.30pm-6.30pm, Monday to Friday
• Hybrid working arrangement - providing great flexibility.
• Drive sales - by focusing on members’ needs and providing immediate and effective solutions with our range of products and services.
• Champion personalised conversations – by providing exceptional service experiences that deliver on our brand promise.
• Variety of work - help ensure a seamless and consistent customer and member experience this may include exposure to OMNI channels

What we’re looking for:

Our values are designed to shape and reinforce our desired ways of working. Therefore, we are looking for talented individuals who want to shine in a role where their personality is welcomed and who are driven to shape their career with us. We will provide career growth opportunities, and regular learning and development to broaden your knowledge and keep every day interesting.

The successful applicant will:

• Be highly motivated and driven, with a positive nature.
• Have strong personal initiative and enthusiasm.
• Be an active listener with strong communication skills to determine needs and solutions.
• Be able to achieve both individual and team goals.
• Have a strong customer‑centric mindset, demonstrating exceptional service and sales skills.
• Be naturally curious, resilient, empathetic and adaptable.
• Intermediate PC skills and knowledge of relevant software, highly desirable.
• Have the desire to grow their careers with us.
• Previous omni channel experience (desirable)
• Previous retail or telephony sales experience is highly regarded.

What we provide:

A tight knit team, with a supportive and collaborative culture and exclusive employee benefits you’ll actually want to use such as:

• Great discounts on insurance and accommodation at all RACV resorts,
• Free Basic Emergency Roadside Assistance, and the
• Ability to support your community with matched giving programs, volunteer days and team fundraising that allows you to do more for the causes that matter to you.

You will also be able to split your time between home and our brand new RACV Ballarat office upon your successful completion of our training program.

Ready to reach your full potential? Curious about where this role could take you? Then join our team where the work is meaningful, making a difference matters, and you can grow your career in more ways than one.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.