Customer Service & Sales Champion (Hybrid)

SmartRecruiters, Inc.; Australia; Hybrid; AUD 52,000 - 62,000; Full time

Benefits offered by this job

12 weeks paid parental leave

Hybrid working model

Employee Assistance Program (EAP)

JB Hi-Fi Group discounts

Beny benefits app access

Job summary

The Good Guys is a leading retailer providing home appliances and consumer electronics with a strong focus on value and service. We are seeking a Customer Service Team Member to support store operations and contribute to sales growth across channels.

Reporting to the Customer Service Manager, you will handle cash, manage multi-channel fulfilment, and assist customers with enquiries while promoting the brand and participating in development opportunities. Hybrid work options may apply.

Qualifications

• Customer Focus - Does everything through eyes of the customer.
• Drives Results - Consistently achieves results, even under tough circumstances.
• Demonstrate Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses.

Responsibilities

• Deliver effective store administration in line with standard procedures.
• Cash handling and tendering transactions.
• Store multi-channel fulfilment and stock integrity.
• Telephone management and enquiries.
• Marketing and promotional activity.
• Contribute to financial performance through inventory management and controllable expenses.
• Manage all sales channel fulfilment in line with procedures.
• Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
• Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation.
• Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.

Skills

Customer focus

Drives results

Self-awareness

Job description

The Good Guys is a leading retailer providing home appliances and consumer electronics with a strong focus on value and service. We are seeking a Customer Service Team Member to support store operations and contribute to sales growth across channels.

Reporting to the Customer Service Manager, you will handle cash, manage multi-channel fulfilment, and assist customers with enquiries while promoting the brand and participating in development opportunities. Hybrid work options may apply.