Customer Service Retail Specialist

Move Mobility; Bundaberg; Presencial; AUD 50.000 - 60.000; Jornada completa

Descripción de la vacante

Move Mobility is seeking a highly motivated customer service and retail specialist for our Bundaberg Showroom. You will work with the Showroom Manager to deliver exceptional customer experiences and build relationships with clinicians and healthcare professionals.

Responsibilities include helping grow the showroom, implementing customer-centric processes, welcoming customers, assisting with product selection, conducting equipment trials, and maintaining a well-presented store.

Formación

• Proven retail experience with a passion for providing exceptional service.
• Strong communication and interpersonal skills to engage a diverse customer base.
• Willingness to learn about new products and services.
• Able to work both in a team and independently to achieve store goals.
• Health/Aged Care sector experience is a plus.

Responsabilidades

• Grow the Bundaberg showroom with products, expertise and advice for health professionals and clients.
• Implement customer-centric systems, processes and procedures.
• Provide a warm, friendly welcome and ensure a positive customer experience.
• Assist customers with product selection, demonstrate features and answer queries.
• Conduct equipment trials with clinicians and maintain product knowledge.
• Keep the retail space well-presented, organized and stocked.
• Contribute to team objectives and participate in store meetings and training.

Conocimientos

Retail experience

Customer service

Communication skills

Teamwork

Descripción del empleo

Move Mobility is seeking a highly motivated and experienced customer service and retail specialist for our Bundaberg Showroom. The successful candidate will be responsible for a broad range of tasks and will work closely with the Showroom Manager and team to achieve our ambitious goals. You will be responsible for helping to provide exceptional customer experience and build relationships with Clinicians & Healthcare professionals. This role offers great development and progression opportunities.

Key responsibilities

• Help grow the Move Mobility Showroom in Bundaberg that provides products, expertise and advice to health professionals and clients in the provision of equipment and healthcare solutions
• Implement systems, processes and procedures with a customer centric focus
• Provide a warm and friendly welcome to all customers, ensuring they have a positive experience
• Assist customers with product selection, demonstrating features, and answering queries
• Conduct Assistive Technology equipment trials with clinicians
• Maintain excellent product knowledge and stay up-to-date with new product releases
• Ensure the retail space is well-presented, organised and stocked at all times
• Contribute to team objectives and participate in store meetings and training sessions

About you

• Proven retail experience with a passion for providing exceptional service
• Strong communication and interpersonal skills, with the ability to engage with a diverse customer base
• Drive to continually learn about new products and services
• Ability to work effectively both in a team environment and alone contributing to the overall success of the store
• Previous experience in the Health/Aged Care sectors will be highly regarded

About us

Move Mobility is a leading provider of mobility solutions and assistive technology equipment. We know that all people want to be seen for who they are, not for the challenges they may face. We're passionate about what we do and we always go the extra mile to make sure every customer receives exceptional service and the solution that is best for them. We're a team of mobility experts who understand that no two clients are the same. Instead of settling for the easy fix, we use our knowledge and experience to find the right solution for the right mobility challenge, every time.