Customer Service Representative (Transport)

DP World; City of Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

A logistics company is seeking a highly motivated Customer Service Representative to join their dynamic team in Melbourne. You will build strong relationships with customers, manage inquiries, and coordinate orders with various teams. The ideal candidate will have prior customer service experience and strong communication skills, while also being proficient in Microsoft Office. This position offers a rewarding career in a collaborative work environment, where your contributions will be valued and recognized.

Qualifications

• Previous experience in customer service or a similar role within Warehousing and Logistics.
• Strong communication skills, both written and verbal.
• Ability to work independently or within a team.

Responsibilities

• Build strong relationships with customers and the operations team.
• Proactively manage customer inquiries and ensure service levels are met.
• Coordinate client orders with warehouse and transport teams.

Skills

Customer service experience

Proficiency in Microsoft Office 365

Data entry skills

Excellent communication skills

Attention to detail

Organisational skills

Ability to multitask

Job description

Rocke Brothers is seeking a highly motivated, enthusiastic, and committed Customer Service Representative to join our dynamic team. If you're passionate about delivering outstanding service and thrive in a fast-paced logistics environment, we want to hear from you.

What you’ll be doing:

• Build strong relationships with customers and the operations team.
• Proactively manage customer inquiries and ensure service levels and satisfaction are met.
• Communicate clearly and promptly with both customers and internal teams.
• Coordinate client orders with warehouse and transport teams to meet daily requirements.
• Track and report on performance using Key Performance Indicators (KPI).
• Ensure stock is accurately accounted for in preparation for stocktakes.
• Collaborate with teams to identify process improvements and deliver efficient solutions.
• Maintain a positive, customer-focused attitude, with a “Customer is KING” mindset.
• Manage time effectively, problem-solve, and multitask in a fast-paced, high-pressure environment.

What we’re looking for:

• Previous experience in customer service or a similar role within Warehousing and Logistics.
• Proficiency in Microsoft Office 365 Suite and strong data entry skills.
• Excellent communication skills, both written and verbal.
• Strong attention to detail, organisational skills, and the ability to prioritise tasks.
• Ability to work independently or within a team, meet deadlines, and adapt to changing environments.
• A proactive mindset with a focus on providing exceptional customer solutions.

Why Join Our Team?

At Rocke Brothers (RB), we value our employees and foster a collaborative work environment. If you're looking for a rewarding career in logistics, we invite you to join our team and help us continue our proud legacy!

Our diverse workforce is committed to creating a workplace where everyone feels respected and empowered. We prioritise safety and well-being, ensuring you have the resources needed to thrive in your role.

About us

At Rocke Brothers, we are a trusted leader in port-related logistics and transportation services, with a proud legacy spanning over 160 years. Founded in the 1850s by Martin Rocke, our business has evolved from humble beginnings in cartage to become a premier waterfront carrier in Australia. We specialise in a comprehensive range of services, including container handling, storage solutions, and full quarantine unpacking services, all while maintaining the highest safety and compliance standards.

Apply now for this exciting opportunity!