Customer Service Representative (Transport)

SILK Contract Logistics; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Silk Logistics is seeking a Customer Service Representative to join our Landside Logistics team in Yennora, NSW. This permanent full-time role runs Monday to Friday, 8:00am to 4:00pm, delivering exceptional service to our growing customer base.

You will liaise with customers and internal stakeholders to resolve transport issues, maintain accurate system records, and identify improvements to efficiency and service while complying with company policies and safety requirements.

Qualifications

• Experience in transport operations is essential.
• Industry certification or relevant qualification is desirable.
• Strong communication and stakeholder management skills.
• Ability to prioritise tasks in a fast-paced environment.
• High attention to detail and problem-solving abilities.
• Proficiency in Microsoft Office and relevant business systems.

Responsibilities

• Liaise with customers and internal stakeholders to resolve operational issues.
• Prepare and maintain accurate operational system records and documentation.
• Identify opportunities to improve efficiency and customer service outcomes.
• Support compliance with company policies, procedures, and safety requirements.

Skills

Transport sector experience

Communication & stakeholder management

Prioritisation & multi-tasking

Attention to detail & problem solving

Education

Industry certification or relevant qualification

Tools

Microsoft Office

Relevant business systems

Job description

Customer Service Representative (Transport)

We are currently seeking a Customer Service Representative to join our Landside Logistics team in, based in Yennora. In this role, you will deliver exceptional service to our valued and expanding customer base.

This is a permanent full-time position working Monday to Friday, 8:00am to 4:00pm.

Key Accountabilities:

• Liaise with customers and internal stakeholders to resolve operational issues
• Prepare and maintain accurate operational system records and documentation
• Identify opportunities to improve efficiency and customer service outcomes
• Support compliance with company policies, procedures, and safety requirements

Qualifications, Skills and Experience:

• Previous experience in a transport operational environment (essential)
• Relevant qualification, licence, or industry certification (desirable)
• Strong communication and stakeholder management skills
• Ability to prioritise tasks and work effectively in a fast-paced environment
• High level of attention to detail and problem-solving capability
• Proficiency in Microsoft Office and relevant business systems

About Us

Silk Logistics is one of Australia’s leading national logistics providers, delivering innovative and customer-focused supply chain solutions. We pride ourselves on exceptional service, operational excellence, and fostering a strong, collaborative team culture across all our sites.

Why Join Our Team?

At Silk, our people are at the heart of everything we do. You’ll be part of a supportive and inclusive team where your contributions are valued. We are committed to providing a safe workplace, ongoing development opportunities, and clear pathways for career progression.

Join us and be part of a business where your work truly makes a difference.