Customer Service Representative (Transport)

SILK Contract Logistics; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Silk Logistics is seeking a Customer Service Representative to join our Landside Logistics team in Port of Brisbane. This permanent full-time role operates Monday to Friday, 8:00am to 4:00pm or 9:00am to 5:00pm, based on applicant requirements, and focuses on delivering exceptional service to our expanding customer base.

You will liaise with customers and internal stakeholders to resolve operational issues, maintain accurate records, identify efficiency improvements, and ensure compliance with

Qualifications

• Previous experience in a transport operational environment (essential)
• Relevant qualification, licence, or industry certification (desirable)
• Strong communication and stakeholder management skills
• Ability to prioritise tasks and work effectively in a fast-paced environment
• High level of attention to detail and problem-solving capability
• Proficiency in Microsoft Office and relevant business systems

Responsibilities

• Liaise with customers and internal stakeholders to resolve operational issues
• Prepare and maintain accurate operational system records and documentation
• Identify opportunities to improve efficiency and customer service outcomes
• Support compliance with company policies, procedures, and safety requirements

Skills

Transport operations experience

Communication skills

Stakeholder management

Prioritisation

Attention to detail

Problem-solving

Education

Relevant qualification, licence, or industry certification

Tools

Microsoft Office

Business systems

Job description

Customer Service Representative (Transport)

We are currently seeking a Customer Service Representative to join our Landside Logistics team in, based in Port of Brisbane. In this role, you will deliver exceptional service to our valued and expanding customer base.

This is a permanent full-time position working Monday to Friday, 8:00am to 4:00pm or 9:00am – 5:00pm based on applicants requirements.

Key Accountabilities:

• Liaise with customers and internal stakeholders to resolve operational issues
• Prepare and maintain accurate operational system records and documentation
• Identify opportunities to improve efficiency and customer service outcomes
• Support compliance with company policies, procedures, and safety requirements

Qualifications, Skills and Experience:

• Previous experience in a transport operational environment (essential)
• Relevant qualification, licence, or industry certification (desirable)
• Strong communication and stakeholder management skills
• Ability to prioritise tasks and work effectively in a fast-paced environment
• High level of attention to detail and problem-solving capability
• Proficiency in Microsoft Office and relevant business systems

About Us

Silk Logistics is one of Australia’s leading national logistics providers, delivering innovative and customer-focused supply chain solutions. We pride ourselves on exceptional service, operational excellence, and fostering a strong, collaborative team culture across all our sites.

Why Join Our Team?

At Silk, our people are at the heart of everything we do. You’ll be part of a supportive and inclusive team where your contributions are valued. We are committed to providing a safe workplace, ongoing development opportunities, and clear pathways for career progression.

Join us and be part of a business where your work truly makes a difference.