Customer Service Representative - Specsavers

Symbos; Williamstown; On-site; AUD 72,000 - 75,000; Part time

Benefits offered by this job

Hourly pay

Casual hours

Training provided

Westfield Knox location

Collaborative culture

Job summary

Symbos is seeking a Customer Service Representative to support Specsavers stores across Australia from Williamstown, SA. You will handle inbound inquiries, manage bookings, and provide a highly personalised customer experience.

The role offers an attractive hourly rate of $34.96 plus super, with casual hours Monday–Sunday, full training, and a collaborative culture within a growing outsourcing group.

Qualifications

• Excellent communication skills and attention to detail.
• Strong computer literacy and proficiency with common software.
• Self-motivated with a positive attitude and team spirit.
• Ability to think on your feet and adapt to call-center scenarios.
• Proactive approach to delivering personalised customer experiences.

Responsibilities

• Provide inbound support for Specsavers stores across Australia.
• Manage customer bookings and reschedule/cancel appointments.
• Represent Specsavers with professionalism and integrity.
• Advocate for consumers and deliver positive outcomes for customers and Specsavers.
• Handle consumer inquiries and provide highly personalised service.

Skills

Communication

Computer literacy

Self-motivation

Team player

Think on your feet

Job description

Join Symbos and be part of a team that's redefining excellence in business process outsourcing across Australia, New Zealand, and Fiji.

What we offer

• Attractive hourly rate; $34.96 plus superannuation.
• Casual role offering flexible hours between Monday – Sunday.
• Full paid training and induction provided.
• Conveniently located minutes away from Westfield Knox shops, cafes, restaurants, etc.
• Collaborative, innovative and engaging culture.

About our client

Specsavers Optical Group Ltd is a British multinational optical retail chain, which operates in the UK, Ireland, Australasia, and the Nordic countries. Specsavers has been on a continual mission to transform eye health since 1984 with a heavy focus on eliminating preventable vision loss and blindness. The locally owned retail stores are run by qualified and experienced optometrists & audiology professionals whose priority is to offer quality eye and hearing care.

About the role

• Provide inbound support for Specsavers stores across Australia.
• Manage customer bookings, reschedule/cancelling appointments.
• Be an exemplary representative of our client Specsavers.
• Commit to consumer advocacy and deliver great outcomes for both the consumer and Specsavers.
• Handle consumer communication enquiries and providing them with a highly personalised experience throughout.

About you

• Previous Contact Centre experience highly regarded.
• Excellent communication skills and attention to detail.
• Self-motivated, have a positive attitude and are a team player.
• Ability to think on your feet.
• Strong computer literacy.

We are a Circle Back Initiative Employer - we commit to respond to every applicant.

About Symbos

Symbos is a growing, people-powered outsourcing services group with over 30 years of cross-industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 1,200+ professionals operate across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation.

We operate with a unique 'Glocal' delivery model, locally led, regionally integrated, ensuring clients benefit from both strong in-market accountability and smart delivery models across regions. With a track record of long-term partnerships, award-winning performance, and a culture built on agility and collaboration, Symbos is a place where great people come to do their best work. We engage a workforce that represents the diverse communities and customers we support.

That's why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community.

If you're passionate about shaping the future of service delivery and want to be part of a team that values performance, innovation, and trust, Symbos offers the platform to thrive.

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Customer Service Representative - Specsavers Williamstown, SA, AU