Inbound Support Agent – Flexible Hours, Training, Casual

Symbos; Williamstown; On-site; AUD 72,000 - 75,000; Part time

Benefits offered by this job

Hourly pay

Casual hours

Training provided

Westfield Knox location

Collaborative culture

Job summary

Symbos is seeking a Customer Service Representative to support Specsavers stores across Australia from Williamstown, SA. You will handle inbound inquiries, manage bookings, and provide a highly personalised customer experience.

The role offers an attractive hourly rate of $34.96 plus super, with casual hours Monday–Sunday, full training, and a collaborative culture within a growing outsourcing group.

Qualifications

• Excellent communication skills and attention to detail.
• Strong computer literacy and proficiency with common software.
• Self-motivated with a positive attitude and team spirit.
• Ability to think on your feet and adapt to call-center scenarios.
• Proactive approach to delivering personalised customer experiences.

Responsibilities

• Provide inbound support for Specsavers stores across Australia.
• Manage customer bookings and reschedule/cancel appointments.
• Represent Specsavers with professionalism and integrity.
• Advocate for consumers and deliver positive outcomes for customers and Specsavers.
• Handle consumer inquiries and provide highly personalised service.

Skills

Communication

Computer literacy

Self-motivation

Team player

Think on your feet

Job description

Symbos is seeking a Customer Service Representative to support Specsavers stores across Australia from Williamstown, SA. You will handle inbound inquiries, manage bookings, and provide a highly personalised customer experience.

The role offers an attractive hourly rate of $34.96 plus super, with casual hours Monday–Sunday, full training, and a collaborative culture within a growing outsourcing group.