Customer Service Representative - Clinical Supply Solutions

World Courier Australia; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Job summary

World Courier Australia is seeking an experienced Customer Solutions Specialist to join our dynamic team in Melbourne. The role is pivotal in delivering outstanding service and tailored solutions to clients in the Clinical and Commercial departments.

You will efficiently handle bookings by phone, EDI/IVRS, and email, update ERP systems, and liaise between customers and internal teams to ensure seamless operations.

Qualifications

• Exceptional written communication for email-focused interactions.
• Proficient with Microsoft Word, Excel, and Outlook.
• Previous customer service experience, preferably in logistics.
• Strong interpersonal and communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work flexibly within tight schedules and dynamic workloads.
• Understanding of imports and exports processes is preferred.

Responsibilities

• Efficiently process and monitor client bookings via phone, EDI/IVRS, and email, ensuring timely and accurate data entry.
• Resolve client issues and complaints professionally, guaranteeing satisfaction with resolutions provided.
• Maintain and update ERP systems with essential client information and reports.
• Act as a communication conduit between customers and internal stakeholders, ensuring smooth operations.
• Collaborate with internal teams to enhance service delivery and find innovative solutions.

Skills

Customer service

Written communication

Interpersonal skills

Problem solving

Attention to detail

Flexibility

Email communication

Tools

Microsoft Office

ERP systems

EDI/IVRS

Job description

Customer Service Representative - Clinical Supply Solutions

World Courier is seeking an experienced Customer Solutions Specialist to join our dynamic team in both the Clinical and Commercial departments. This role is pivotal in ensuring our customers receive outstanding service, tailored solutions, and a seamless experience that exceeds expectations.

Key responsibilities

• Efficiently process and monitor client bookings via phone, EDI/IVRS, and email, ensuring timely and accurate data entry.


• Resolve client issues and complaints professionally, guaranteeing satisfaction with resolutions provided.


• Maintain and update our ERP systems with essential client information and reports.


• Act as a communication conduit between customers and internal stakeholders, ensuring smooth operations.


• Collaborate with internal teams to enhance service delivery and find innovative solutions.

About you

• Exceptional written skills as the majority of communication is via email.


• Sound experience using the Microsoft Office Suite, including Word, Excel and Outlook.


• Previous customer service experience, ideally within the logistics industry.


• Strong interpersonal and communication skills.


• Exceptional problem-solving abilities and attention to detail.


• Ability to work flexibly within tight schedules and dynamic workloads.


• Understanding of Imports and Exports processes preferred.

About us

World Courier is a leading global pharmaceutical logistics solutions organization.