Customer Service Representative - Charlestown

IMB Bank; Newcastle; On-site; AUD 55,000 - 65,000; Full time

Job summary

IMB Bank is seeking a Customer Service Representative at the Charlestown branch to assist members face-to-face, over the phone, and online with their banking and insurance needs.

You will handle cash, balance tills, and support the branch team while upholding regulatory standards and delivering friendly, member-focused service across the region.

Qualifications

• Experience in customer service in any industry.
• Willing to work full-time, Monday–Friday.
• Interest/education relating to financial services.
• Cash handling experience and attention to detail.
• Strong adherence to procedures in a regulated environment.

Responsibilities

• Assist customers with banking and insurance needs face to face, by phone, and online.
• Balance cash and perform administrative duties.
• Support branch manager to achieve team goals.
• Travel within region for training and staff relief.

Skills

Customer service

MS Office

Team player

Tools

MS Office

Job description

Customer Service Representative - Charlestown

As a Customer Service Representative, you will join our team in providing great service and support to IMB members in relation to their financial needs. This is a full-time, 12 month parental leave covercontract working at the friendly IMB Charlestown branch.

About the role

Helping customers with their banking and insurance needs face to face, over the phone and online

Exploring new opportunities to find the right financial solutions

Using various technologies, systems and digital platforms

Cash handling, balancing and administrative duties

Working with your Branch Managerto achieve team goals and objectives

Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

About you

Experience in customer service, in any industry

Available to work full-time, Monday-Friday

Demonstrated interest, experience or education relating to financial services

Cash handling experience and an accurate eye for detail

A learning mindset and ambition to build a career in the banking industry

An aptitude for technology with proficiency in MS Office programs/apps

Honest, reliable and member focused

Take pride in diligently following procedures and policy in a regulated financial environment

A flexible approach in the workplace, can take initiative, prioritise and problem solve to complete daily work requirements

A genuine desire to help people, work directly with customers as well as work with and support a team

Willing to travel within the region as required for training and staff relief.

Why IMB?

IMB Bank is a leading customer-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive, and authentic banking to help our customers and communities be better off and we’ve been doing that for over 145 years. An award-winning andgrowing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in our communities.

IMB benefits include:

• Great training and onboarding
• Genuine career pathways and opportunity to accelerate your skills and experience
• A supportive culture that actively promotes diversity and inclusion
• Designated wellbeing days
• Friendly and professional team environment
• Product concessions
• Purchased leave options