Customer Service Representative - Broadway

Narooma; New South Wales; Remote; AUD 30,000 - 39,000; Part time

Job summary

CommBank is seeking a Customer Service Representative at the Broadway Shopping Centre Branch. You will handle transactional banking needs, provide a seamless customer experience, and promote in-branch tech and digital options.

The role emphasizes an ability to ask the right questions, strong communication, and collaboration in a busy retail banking environment. This is an entry-level position with rostered hours.

Qualifications

• A genuine passion for Customer Service and an interest in improving customers' financial wellbeing.
• Ability to ask the right questions and refer customers to the relevant team.
• Excellent communication skills and willingness to contribute to a collaborative culture.
• Ability to work in a busy retail environment while keeping customer focus.

Responsibilities

• Respond to customers' transactional banking needs, delivering a seamless customer experience.
• Process transactions including deposits, withdrawals, bank cheques, transfers and CommFX.
• Assist with Cash/ATM procedures.
• Educate and demonstrate in-branch technology and digital banking options for customers.
• Adhere to the Bank's processes and procedures, including reconciling transactions and reviewing customers' financial positions.

Skills

Customer service

Communication

Questioning

Teamwork

Retail environment

Financial wellbeing

Job description

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

Part Time Roster (25 hours per week):

• Monday:11.00am - 4.00pm
• Tuesday: 11.00am - 4.00pm
• Wednesday: 11.00am - 4.00pm
• Thursday:11.00am - 4.00pm
• Friday:11.00am - 4.00pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As a Customer Service Representative in our Broadway Shopping Centre Branch you’ll be:

• Responding to customers transactional banking needs, delivering a seamless customer experience
• Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX
• Assisting with Cash/ATM procedures
• Educating and demonstrating of our in-branch technology and digital banking options for customers
• Adhering to the Bank’s processes and procedures, including accurately reconciling transactions, reviewing customers’ financial positions & championing our strong risk culture

We’re interested in hearing from people who have:

• A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position
• A genuine interest in improving the financial wellbeing and lives of our customers
• The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team members in order to better serve their needs
• Excellent communication skills & willingness to contribute to a collaborative culture
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

With us, you’ll help customers make the right financial decisions and achieve their dreams.

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

Advertising End Date: 17/11/2026