Customer Service Representative - Broadway

CommBank; Broadway; On-site; AUD 30,000 - 39,000; Part time

Job summary

CommBank Broadway Shopping Centre Branch is seeking a Customer Service Representative to assist customers with their everyday banking needs. You will respond to inquiries, process transactions, and demonstrate our digital banking tools to help clients manage their finances.

The role is part-time (25 hours/week) with fixed rosters. A friendly, professional approach and strong communication will help you thrive in a busy retail banking environment.

Qualifications

• Passion for customer service and helping customers
• Interest in improving customers’ financial wellbeing
• Ability to ask the right questions and refer to the right team
• Excellent communications and collaboration in a busy retail environment

Responsibilities

• Respond to customers' banking needs and provide a seamless experience
• Process transactions including deposits, withdrawals, bank cheques, transfers and CommFX
• Assist with cash handling and ATM procedures
• Educate customers on in-branch technology and digital banking options
• Adhere to bank processes and reconcile transactions while upholding risk culture

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Customer Service Representative - Broadway

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

Part Time Roster (25 hours per week):

• Monday:11.00am - 4.00pm
• Tuesday: 11.00am - 4.00pm
• Thursday:11.00am - 4.00pm
• Friday:11.00am - 4.00pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As a Customer Service Representative in our Broadway Shopping Centre Branch you’ll be:

• Responding to customers transactional banking needs, delivering a seamless customer experience
• Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX
• Assisting with Cash/ATM procedures
• Educating and demonstrating of our in-branch technology and digital banking options for customers
• Adhering to the Bank’s processes and procedures, including accurately reconciling transactions, reviewing customers’ financial positions & championing our strong risk culture

We’re interested in hearing from people who have:

• A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position
• A genuine interest in improving the financial wellbeing and lives of our customers
• The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team members in order to better serve their needs
• Excellent communication skills & willingness to contribute to a collaborative culture
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

With us, you’ll help customers make the right financial decisions and achieve their dreams.

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

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