Customer Service Representative - Broadway

Commonwealth Bank; Sydney; On-site; AUD 34,000 - 40,000; Part time

Job summary

Commonwealth Bank is seeking a Customer Service Representative for the Broadway Shopping Centre Branch in Sydney. This entry-level, part-time position (25 hours per week) focuses on delivering a seamless customer experience and handling everyday banking queries.

You will respond to customer needs, process transactions, demonstrate banking technology, and contribute to a strong risk-aware culture in a busy retail environment. Training will be provided to help you grow in banking.

Qualifications

• Passion for customer service and helping others.
• Ability to communicate clearly and professionally.
• Willingness to learn banking processes and tools.

Responsibilities

• Respond to customers' transactional banking needs and provide a seamless service.
• Process transactions including deposits, withdrawals, bank cheques, transfers and CommFX.
• Assist with Cash/ATM procedures.
• Educate customers on in-branch technology and digital banking options.
• Adhere to bank processes and reconcile transactions while upholding risk controls.

Job description

Part Time Roster (25 hours per week):

• Monday: 11.00am - 4.00pm
• Tuesday: 11.00am - 4.00pm
• Wednesday: 11.00am - 4.00pm
• Thursday: 11.00am - 4.00pm
• Friday: 11.00am - 4.00pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As a Customer Service Representative in our Broadway Shopping Centre Branch you’ll be:

• Responding to customers transactional banking needs, delivering a seamless customer experience
• Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX
• Assisting with Cash/ATM procedures
• Educating and demonstrating of our in-branch technology and digital banking options for customers
• Adhering to the Bank’s processes and procedures, including accurately reconciling transactions, reviewing customers’ financial positions & championing our strong risk culture

We’re interested in hearing from people who have:

• A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position
• A genuine interest in improving the financial wellbeing and lives of our customers
• The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team members in order to better serve their needs
• Excellent communication skills & willingness to contribute to a collaborative culture
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

What’s Next:

As part of our application process, you may be required to complete an online assessment. We'd encourage you to complete these steps within 48 hours of applying.

With us, you’ll help customers make the right financial decisions and achieve their dreams.

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Advertising End Date: 17/11/2026