Customer Service Representative - Broadway

Commonwealth Bank; Broadway; On-site; AUD 32,000 - 41,000; Part time

Job summary

Commonwealth Bank in Broadway is seeking a Customer Service Representative for a part-time 25‑hour week role. You will respond to customers' transactional banking needs, process deposits and withdrawals, and assist with cash/ATM procedures.

You will educate customers on in-branch technology and digital banking options while adhering to bank processes and maintaining a strong risk culture. This entry-level position supports financial wellbeing and delivers holistic customer solutions.

Qualifications

• A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position.
• A genuine interest in improving the financial wellbeing and lives of our customers.
• The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team members in order to better serve their needs.
• Excellent communication skills & willingness to contribute to a collaborative culture.
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.

Responsibilities

• Responding to customers transactional banking needs, delivering a seamless customer experience
• Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX
• Assisting with Cash/ATM procedures
• Educating and demonstrating of our in-branch technology and digital banking options for customers
• Adhering to the Bank’s processes and procedures, including accurately reconciling transactions, reviewing customers’ financial positions & championing our strong risk culture

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

Customer Service Representative - Broadway

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

Part Time Roster (25 hours per week):

• Monday:11.00am - 4.00pm
• Tuesday: 11.00am - 4.00pm
• Thursday:11.00am - 4.00pm
• Friday:11.00am - 4.00pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As a Customer Service Representative in our Broadway Shopping Centre Branch you’ll be:

• Responding to customers transactional banking needs, delivering a seamless customer experience
• Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX
• Assisting with Cash/ATM procedures
• Educating and demonstrating of our in-branch technology and digital banking options for customers
• Adhering to the Bank’s processes and procedures, including accurately reconciling transactions, reviewing customers’ financial positions & championing our strong risk culture

We’re interested in hearing from people who have:

• A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position
• A genuine interest in improving the financial wellbeing and lives of our customers
• The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team members in order to better serve their needs
• Excellent communication skills & willingness to contribute to a collaborative culture
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

With us, you’ll help customers make the right financial decisions and achieve their dreams.

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 ***.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .