Customer Banking Specialist - Haymarket

Commonwealth Bank of Australia; Sydney; On-site; AUD 30,000 - 39,000; Part time

Job summary

Commonwealth Bank of Australia in Sydney is seeking a part-time customer service professional to join Retail Banking Services. The roster is 32.5 hours per week with a consistent 9:15am–4:15pm schedule, Monday to Friday at the branch.

You will help customers with everyday banking needs, explain digital options, and assist with credit applications, while upholding high service standards and a risk-aware culture.

Qualifications

• Proven experience delivering customer service, ideally in financial services, retail or hospitality.
• Ability to articulate financial terms clearly to customers.
• Strong communication and interpersonal skills.
• Ability to ask the right questions and provide holistic solutions.
• Commitment to putting the customer at the center of everything you do.

Responsibilities

• Have in-depth conversations with customers about how we can support their banking needs (home loans, everyday banking, financial advice).
• Assist customers with enquiries, account maintenance and processing applications for credit products.
• Demonstrate and educate customers on in-branch technology and digital banking options.
• Contribute to a risk-aware culture and adhere to processes and procedures.

Skills

Customer service

Communication skills

Financial terminology

Problem solving

Customer-centric

Job description

Roster

Part Time Roster (32.5 hours per week):

• Monday: 9.15am - 4.15pm
• Tuesday: 9.15am - 4.15pm
• Wednesday: 9.15am - 4.15pm
• Thursday: 9.15am - 4.15pm
• Friday: 9.15am - 4.15pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.

See yourself in our team

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We're interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you'll help customers make the right financial decisions and achieve their dreams.

At Commbank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way. Beyond your team, you'll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

Advertising End Date: 06/11/2026