Customer Service Representative - Haymarket

Commonwealth Bank; Sydney; Sur place; AUD 30 000 - 39 000; Temps partiel

Résumé du poste

Commonwealth Bank in Haymarket is seeking an entry-level Customer Service Representative to support daily banking transactions and deliver a seamless customer experience. The role focuses on handling deposits, transfers, and in-branch technology demonstrations while upholding risk controls and customer-centric service.

You will join a busy retail environment, requiring strong communication skills, a genuine passion for helping customers, and the ability to refer complex needs to specialist

Qualifications

• A genuine passion for Customer Service.
• Strong communication and active listening abilities.
• Ability to identify customer needs and guide them to the right solution.

Responsabilités

• Respond to customers' transactional banking needs and deliver a seamless experience.
• Process deposits, withdrawals, bank cheques, transfers and CommFX.
• Assist with Cash/ATM procedures.
• Demonstrate in-branch technology and digital banking options to customers.
• Adhere to Bank processes and accurately reconcile transactions while assessing customers’ financial positions.

Connaissances

Customer service

Communication skills

Questioning needs

Teamwork

Description du poste

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

Part Time Roster (15 hours per week):

• Monday:OFF
• Tuesday: OFF
• Thursday:10.00am - 4.00pm
• Friday:10.00am - 4.00pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As a Customer Service Representative in our Haymarket Branch you’ll be:

• Responding to customers transactional banking needs, delivering a seamless customer experience
• Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX
• Assisting with Cash/ATM procedures
• Educating and demonstrating of our in-branch technology and digital banking options for customers
• Adhering to the Bank’s processes and procedures, including accurately reconciling transactions, reviewing customers’ financial positions & championing our strong risk culture

We’re interested in hearing from people who have:

• A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position
• A genuine interest in improving the financial wellbeing and lives of our customers
• The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team members in order to better serve their needs
• Excellent communication skills & willingness to contribute to a collaborative culture
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

With us, you’ll help customers make the right financial decisions and achieve their dreams.

If this role sounds like the perfect fit then we’d love to hear from you.

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

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