Customer Service Representative - Agritech

Gallagher; Sydney; On-site; Confidential; Full time

Benefits offered by this job

Career launchpad

Modern office in Epping

Comprehensive onboarding and training

Bonus opportunities

Exposure to account management

Job summary

Gallagher is offering a permanent, territory-based customer service role with exposure to commercial operations in the agribusiness sector. You’ll be the key contact for resellers and customers in your region, supporting orders, pricing and product enquiries while learning account management and broader commercial processes.

You’ll work with Territory Managers to ensure smooth order processing, build strong relationships, and contribute to growth initiatives in a collaborative, team-focused

Qualifications

• Interest in agriculture and agribusiness.
• Strong customer service mindset and relationship skills.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Support customers and resellers with enquiries and orders.
• Build relationships across your territory.
• Partner with Territory Managers to support growth initiatives.
• Maintain accurate customer records and order information.
• Provide outstanding customer service and commercial support.

Job description

A unique agri business career pathway

Looking for a customer service role that offers genuine career development in the agriculture sector? This opportunity with Gallagher is a fantastic entry point into a global business, providing exposure to commercial operations, customer relationships, and the wider agribusiness industry.

We’re looking for someone with strong customer service skills and a genuine interest in agriculture, farming, rural communities, or agribusiness. This role sits at the intersection of customer support and commercial activity, working closely with resellers and customers across the farming sector.

You’ll manage relationships within your own territory, supporting customers with orders, pricing, and product enquiries while gaining hands-on exposure to account management and broader commercial operations. This role is ideal for recent graduates or early-career professionals with agricultural exposure who are looking to build a long-term career in a supportive, team-focused environment.

About this role

Forget the high-volume, script-reading call centre environment. This is a territory-based customer service role where you’ll become the key contact for resellers and customers in your region.

You’ll work closely with Territory Managers to support customer needs, ensure smooth order processing, and maintain strong ongoing relationships across your portfolio.

You’ll gain exposure to:

• Customer relationship management

• Territory coordination and account support

• Order management and pricing administration

• Commercial problem-solving in a B2B environment

• Cross-functional collaboration with sales team

This permanent position is designed to give you strong grounding in commercial operations within a global agritech business.

What you’ll be doing

• Supporting customers and resellers with enquiries and orders

• Building strong relationships across your territory

• Partnering with Territory Managers to support growth initiatives

• Managing customer records and order information accurately

• Providing outstanding customer service and commercial support

• Working collaboratively within a fun, supportive team

About you

We’re looking for someone with energy, initiative, and a genuine passion for customer experience, along with agricultural experience or exposure. You may be a recent agriculture graduate, have worked in a rural, farming, retail, or hospitality environment, or currently be in a customer service role and looking for your next challenge.

You’ll bring:

• Strong communication and relationship-building skills

• A customer-first mindset

• Great attention to detail

• Confidence juggling multiple tasks

• A positive, team-focused attitude

• Agricultural knowledge or industry experience (essential)

Previous customer service, retail, hospitality, call centre, or administration experience will be highly regarded.

What’s in it for you?

• A genuine long-term career launchpad within a global business

• Modern office in Epping, Melbourne

• Supportive team culture with strong onboarding and training

• Competitive salary + bonus opportunities

• Exposure to account management and commercial operations

• Ongoing learning and development opportunities

• Career pathways across multiple industries, functions and countries

If you're looking for a role where you can continue to develop, build valuable commercial skills, and be part of a company that invests in its people, we'd love to hear from you.