Customer Service Representative

PPD Search; Willoughby City Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Warm collaborative environment

Friendly culture where ideas are heard

Excellent products and reputation

Job summary

PPD Search is seeking a Customer Service Representative in Australia to be the primary point of contact for all customer service activities within the order-to-cash process. You will interact daily with sales, warehouse, transport, and finance teams to ensure service levels and resolve delivery issues.

You will prepare quotes, manage orders and related documents, assist with stock counts, and provide reports to support the sales team.

Qualifications

• Strong customer service mindset and ability to work autonomously.
• Excellent English communication skills, both written and spoken.
• IT-literate with administrative and problem-solving skills.
• Minimum 3 years' experience as a Customer Service Representative.
• Working knowledge of SAP S/4HANA, Salesforce and Microsoft Office Suite.

Responsibilities

• Act as the primary contact for all Australian customer service activities in the order-to-cash process.
• Coordinate daily with Sales, Warehouse, Transportation, Supply Planners, Sales Operations, Marketing, Finance and RA/QA to meet service levels.
• Process, optimise and monitor shipping of complex orders and resolve delivery challenges.
• Prepare quotes, follow up on proforma invoices to secure purchase orders.
• Assist in stock counts and report on product usage, back orders and open orders.

Skills

Customer service

Communication

IT literacy

Problem solving

Telephone manner

Education

Bachelor's degree in Economics or Logistics

Tools

SAP S/4HANA

Salesforce

Microsoft Office

Job description

• This organisation is a global medical technology company with over 4000 employees, and they market products in more than 90 countries worldwide.
• They work hard to earn and retain the trust of their global customers who rely on their expertise and innovative healthcare solutions to keep pace with change.
• Their pioneering clinical solutions are backed by in-service training, knowledgeable customer and sales support, clinical research and accredited education programs.

BENEFITS

• A warm, collaborative and supportive environment.
• A friendly culture where you will feel free to share your ideas and be heard.
• Excellent products and reputation.

WHAT YOU WILL LEAD AND BUILD

• This Customer Service Representative position is the primary point of contact for all customers within Australia supporting all customer service activities related to the order to cash process. The role interacts on a daily base with different departments (mainly sales, warehouse, transportation, supply planners, sales operations, marketing, finance and RA/QA) in order to achieve the committed service level.
• The position contributes to processing, optimising and monitoring the shipping of complex orders from customers and resolving all order or delivery related challenges along with supporting the sales team and responding to all customer queries, ensuring differentiation by delivering remarkable service and by proactively communicating and offering added value solutions.
• You are expected to develop an excellent relationship with customers, box movers and distributors as you will be the key contact for all their orders, inquiries, returns, claims, and other requirements. You will handle various documents such as purchase orders, packing lists, invoices and other purchase order related documents and manage all sales orders received and inform customers about order status, deliveries, invoices, and any other order related information the customer needs.
• You will provide support to projects and commitments requiring an understanding of customer service practices and procedures and run reports for the sales team on product usage, back orders and open orders, and other requests for support.
• You will prepare quotes for customers and keep the sales team in copy of the quote and follow up on outstanding proforma invoices to gain a purchase order from the customer so sale can be invoiced, reporting weekly about progress.
• You will take part in quarterly stock counts at the offsite warehouse, ensuring accuracy of products listed and assist in achieving departmental and divisional KPIs and objectives.

WHAT EXPERIENCE/SKILLS WILL YOU NEED TO GET THE JOB?

• The successful candidate will be a professional who has a strong service minded personality and is able to work autonomously in a fast-paced environment within a broad range of administrative, commercial, and financial topics.
• Education: preferably a bachelor’s degree within the field of Economics or Logistics, though not mandatory.
• Demonstrated relevant experience of minimum 3 years as a Customer Service Representative.
• Ability to communicate in a highly effective manner, in English, and work both independently and as part of a team on assignments.
• You must be IT literate and efficient in an administrative environment with problem solving skills and a great telephone manner.
• Preferably you will have a working knowledge of SAP S4 Hana, Salesforce and Microsoft Office Suite (Excel; Word; PowerPoint; OneNote and Outlook).