Customer Service Representative

Rashi Joshi; Central Coast Council; On-site; AUD 77,000 - 105,000; Full time

Job summary

Randstad is recruiting a Customer Service Representative for the Digital Mine team in Fountaindale, NSW. The role focuses on delivering exceptional customer service for electronic products and managing international orders and logistics.

You will process orders in ERP systems, coordinate ocean/air transport, and support billing targets. The position starts ASAP on a casual contract with potential temp-to-perm, 38 hours per week and flexible start times.

Qualifications

• 2–5 years in a customer service or admin role with a service mindset.
• Experience with ERP systems (Oracle or SAP is highly desired).
• Excellent written and verbal communication skills.
• Experience in electronics or mining industries is a plus.
• Understanding of import/export transactions and international trade requirements.
• Detail-oriented with strong numerical ability.
• Valid driver''s license and access to a vehicle due to limited public transport.

Responsibilities

• Provide customer service support to the Digital Mine business for electronic products.
• Process domestic and international orders in ERP/Oracle to ensure timely delivery.
• Arrange international transportation (Ocean/Air) and ensure compliance with trade regulations.
• Assist with milestone billings and support revenue targets.
• Communicate order status and delivery times to customers.
• Collaborate with sales and engineering and manage a shared inbox.

Skills

ERP Systems

Customer Service

Order Management

International Trade

Logistics

Job description

Job Description

Customer Service Representative Are you a detail-oriented professional with a knack for international trade and a passion for delivering top-tier customer service? We are looking for a Customer Service Representative to join a supportive team in Fountaindale. This is an exciting opportunity to manage high-tech product delivery and international trade. This role will provide customer service support to the Digital Mine business for a range of electronic products. Details Start: ASAP Pay Rate: $46 per hour Location: Fountaindale NSW Hours: 38-hour week, flexible start/finish times between 6 a.m. and 5 p.m. Opportunity: Initial casual contract engagement with a temp-to-perm potential

Key Responsibilities

• Customer Liaison: Provide excellent customer service support to the Digital Mine business for a range of electronic products including but not limited to Collision Awareness systems, AI cameras and underground productivity solutions.
• Order Management: Process domestic and international customer orders in ERP/Oracle to ensure accurate, timely delivery.
• Logistics & Export: Determine and book international transportation (Ocean/Air) while ensuring all documentation complies with international trade legislation.
• Financial Support: Assist with milestone billings, service level agreements, and support the finance team with revenue targets.
• Communication: Provide ongoing communication regarding order status and estimated delivery times to ensure customer satisfaction.
• Team Collaboration: Operate within a local team, managing a shared inbox and providing cross-functional support to sales and engineering.

Skills & Experience Required

• Experience: At least 2-5 years of experience in a similar customer service or administration role and a great customer service mentality.
• Technical Savvy: High level of competency in ERP systems (Oracle or SAP is highly desired).
• Communication: Exceptional verbal and written communication skills.
• Industry experience: Electronics or Mining Industry experience is an advantage.
• Trade Knowledge: Understanding of import/export transactions and international trade requirements is a significant advantage.
• Attributes: High attention to detail, strong mathematical skills.
• Logistics: Must have a valid driver's license and access to a vehicle due to limited public transport in Fountaindale.
• Work Rights: Applicants must have full, unrestricted working rights in Australia.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.