Customer Service Representative

Sanitarium; Central Coast Council; On-site; AUD 55,000 - 75,000; Full time

Job summary

Sanitarium is seeking a Customer Service Representative within the Logistics unit to process domestic and international orders and ensure timely delivery with exceptional service.

Key responsibilities include SAP order processing, liaison with ISPs and Account Managers, and maintaining SAP master data while supporting DC leaders with customer information. Applicants must have the legal right to work in Australia.

Qualifications

• Strong problem-solving ability.
• Excellent written and verbal communication skills.
• Proficiency in SAP and MS Office.
• Experience in transport/warehousing is desirable.

Responsibilities

• Processing orders in SAP for domestic and international customers.
• Liaising with ISPs and Account Managers to meet customer needs.
• Addressing and following up on short supplies and ensuring correct coding in SAP.
• Supporting DC leaders with customer-related information for smooth operations.
• Assisting with project improvements, system upgrades, and non-food deliveries.
• Maintaining SAP master data and ensuring work instructions are up to date.

Skills

Strong problem-solving

Excellent written and verbal comms

Experience in transport/warehousing

Tools

SAP

MS Office

Job description

Who are we?

Sanitarium Health Food Company is an Australian-owned FMCG company with iconic household brands, a rich history and an unwavering commitment to make a positive health impact.

The Role

We are seeking expressions of interest for the role of Customer Service Representative within the Logistics business unit. This is an excellent opportunity to contribute to the smooth and efficient processing of domestic and international customer orders, ensuring timely delivery and exceptional service.

Key Responsibilities include:

• Processing orders in SAP for domestic and international customers.
• Liaising with ISPs and Account Managers to meet customer needs.
• Addressing and following up on short supplies and ensuring correct coding in SAP.
• Supporting DC leaders with customer-related information for smooth operations.
• Assisting with project improvements, system upgrades, and non-food deliveries.
• Maintaining SAP master data and ensuring work instructions are up to date.

Skills and Competencies:

• Strong problem-solving ability.
• Excellent written and verbal communication skills.
• Proficiency in SAP and MS Office.
• Experience in transport/warehousing is desirable.

All applicants must be able to demonstrate that they have the legal right to work in Australia.

We are an organisation driven by our mission and values. If you share our passion for what we do, our products and can respect our principles then this is a great opportunity for you.

Hear why our employee’s love working at Sanitarium Health and Wellbeing, where people and purpose matter. https://www.sanitarium.com.au/about/join-our-team/working-at-sanitarium