Trades Counter Assistant

Kanji Group; Sydney; On-site; AUD 42,000 - 54,000; Full time

Job summary

Metroll Smithfield is seeking a motivated Trades Counter Assistant to join our busy branch. Reporting to the Branch Manager, you will deliver friendly, professional customer service to trade customers, builders and contractors, and support day-to-day sales activities.

You will handle enquiries, quotations, orders and showroom interactions, coordinate with warehouse staff for timely pickups, maintain accurate records, and help grow product knowledge through ongoing training.

Qualifications

• Previous experience in customer service or retail.
• Strong communication and relationship-building skills.
• Proactive, friendly and customer-focused approach.
• Forklift license and willingness to learn.

Responsibilities

• Welcoming customers and responding to counter, telephone and email enquiries.
• Identifying customer needs and providing appropriate product information and solutions.
• Preparing quotations, processing sales orders and handling customer transactions.
• Assisting customers with product availability, pricing and order enquiries.
• Coordinating customer orders with internal sales and warehouse teams to ensure timely collection and delivery.
• Maintaining accurate customer records, sales documentation and order information.
• Following up on customer enquiries, quotations and outstanding orders.
• Maintaining a clean, organised and professional trade counter and showroom environment.

Skills

Customer service

Sales support

Communication

Multitasking

Microsoft Office

Team player

Forklift license

Tools

Microsoft Office

Job description

Trades Counter Assistant | Smithfield, NSW

Build your career with Metroll – Great people, great products and great customer service.

Metroll is seeking a motivated, reliable and customer-focused Trades Counter Assistant to join our team at Smithfield.

About the Role

Reporting to the Branch Manager, you will be responsible for providing exceptional customer service and sales support to trade customers, builders, contractors and walk-in customers. You will play an important role in supporting the day-to-day operations of the branch, ensuring customer enquiries, orders and transactions are handled efficiently and professionally.

Your responsibilities will include:

• Welcoming customers and responding to counter, telephone and email enquiries.
• Identifying customer needs and providing appropriate product information and solutions.
• Preparing quotations, processing sales orders and handling customer transactions.
• Assisting customers with product availability, pricing and order enquiries.
• Coordinating customer orders with internal sales and warehouse teams to ensure timely collection and delivery.
• Maintaining accurate customer records, sales documentation and order information.
• Following up on customer enquiries, quotations and outstanding orders.
• Maintaining a clean, organised and professional trade counter and showroom environment.

About You

To be successful in this role, you will bring:

• Previous experience in customer service, retail, sales support or a trade counter environment.
• Strong communication and relationship-building skills.
• A proactive, friendly and customer-focused approach.
• The ability to manage multiple priorities and work effectively in a busy environment.
• Strong organisational, administration and problem-solving skills.
• Good computer skills and proficiency in Microsoft Office.
• A willingness to learn, take initiative and work collaboratively as part of a team.
• A current forklift license

Why Join Us?

When you join Metroll, you will enjoy:

• Competitive salary package based on experience.
• Stable, long-term employment opportunity with an established Australian business.
• Supportive and collaborative team environment.
• Ongoing training and product knowledge development.
• Opportunities for career growth and professional development.
• Access to the tools and resources needed to succeed.
• The opportunity to build strong relationships with customers and industry professionals.

Metroll is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences and identities.

Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening.

If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.