Customer Service Representative

CBRE Asia Pacific; Townsville City; On-site; AUD 26,000 - 38,000; Part time

Benefits offered by this job

Discounts on corporate benefits

Wellness programs

Flexible leave

Job summary

CBRE Asia Pacific in Townsville seeks a friendly Customer Service Representative to be the first face at our information desk inside a busy shopping centre. This casual position comes with full training and mentoring to help you succeed.

You will greet customers and tenants, handle enquiries by phone and email, assist with posters and displays, and support marketing campaigns and events. Past experience in customer service or retail is a plus.

Qualifications

• A warm, approachable, and professional communicator.
• Strong organisational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Previous experience in customer service, retail, or marketing support is a plus.
• Comfortable using basic office systems and handling administrative tasks.

Responsibilities

• Be the first point of contact at our Information Desk, assisting customers and tenants with enquiries, phone calls, and mail distribution.
• Support centre marketing activities including posters, PA announcements, display cabinets, and mannequin setups.
• Help coordinate and maintain key operational registers such as Lost & Found, mobility equipment sign-outs, and contractor logs.
• Assist with the coordination of marketing campaigns, events, and activations.
• Issue gift cards and provide general administrative support.

Skills

Communication

Organization

Multitasking

Customer service experience

Office software

Tools

Office software

Job description

Job ID

293767

Posted

28-Aug-2026

Service line

Advisory Segment

Role type

Part-time

Areas of Interest

Administrative, Customer Service, Property Management

Location(s)

Townsville - Queensland - Australia

Be the first point of contact for our shopping centre

Casual position - full training and mentoring provided

Townsville | Gurambilbarra | Land of the Wulgurukaba people

Are you a people person with a passion for retail environments? We’re looking for a proactive and enthusiastic Customer Service Representative to be the friendly face and behind-the-scenes support that keeps our centre running smoothly and looking its best.

Here’s a snapshot of your day;

• Be the first point of contact at our Information Desk, assisting customers and tenants with enquiries, phone calls, and mail distribution.
• Support centre marketing activities including posters, PA announcements, display cabinets, and mannequin setups.
• Help coordinate and maintain key operational registers such as Lost & Found, mobility equipment sign-outs, and contractor logs.
• Assist with the coordination of marketing campaigns, events, and activations.
• Issue gift cards and provide general administrative support.

Here are some of the strengths you’ll possess and the background you’ll need to be successful;

• A warm, approachable, and professional communicator.
• Strong organisational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Previous experience in customer service, retail, or marketing support is a plus.
• Comfortable using basic office systems and handling administrative tasks.

So, what’s in it for you?

• A range of discounted corporate and wellness benefits including personalised wellbeing programs, counselling and mental health support, discounted health insurance and flexible leave.
• Be part of a vibrant, community-focused team.
• Opportunities for growth and development within a dynamic retail environment.
• Work in a role where no two days are the same!

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service, and excellence - and we value the diverse perspectives, backgrounds, and skillsets of our people.

At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.

We look forward to hearing from you! #WeAreCBRE

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

Service line:

Advisory Segment