Centre Manager

CBRE; Townsville City; On-site; AUD 120,000 - 180,000; Full time

Job summary

CBRE Townsville is seeking an experienced Centre Manager to lead the day-to-day performance of a Townsville retail centre. You will turn asset strategy into practical outcomes, balancing financial performance, presentation, customer experience and retailer relationships.

You will manage budgeting, forecasting, leases and tenancy delivery, while building strong relationships with retailers, customers, local stakeholders and contractors to keep the centre performing at its best and delivering

Qualifications

• Proven experience as a Centre Manager or similar retail property leadership role.
• Strong financial capability across budgets, forecasts, operating expenditure and performance reporting.
• Experience improving centre presentation, customer service and contractor performance.
• Confident stakeholder management across retailers, clients, councils, authorities and community contacts.
• Working knowledge of retail leasing, tenancy delivery, arrears, health and safety, risk and compliance.
• Practical leadership style with experience coaching and developing team members.

Responsibilities

• Contribute to and deliver the annual Strategic Asset Plan, securing support from internal stakeholders and translating priorities into action
• Manage planning, budgeting, forecasting, audits and valuations, including monthly reviews of centre NPI budget lines
• Drive centre presentation and customer service through effective contractor management, capital and operational expenditure
• Build trusted relationships with retailers, customers, councils, authorities, local businesses and other key stakeholders
• Support leasing and tenancy delivery objectives, minimise debtors and identify opportunities to improve net property income
• Lead centre-level risk, health, safety and compliance, while developing team capability through regular development and performance conversations

Skills

Centre management

Financial management

Stakeholder management

Leadership coaching

Customer service

Contractor management

Job description

• Own the strategy, presentation and performance of a Townsville retail centre
• Lead budgeting, forecasting and initiatives that improve net property income
• Build strong relationships with retailers, customers and local stakeholders
• Drive leasing support, tenancy delivery, contractor performance and compliance
• Develop a high-performing centre team through clear goals and regular coaching
• Townsville, Queensland | Land of the Bindal and Wulgurukaba people people

CBRE is looking for a Centre Manager to lead the day-to-day performance of a retail centre in Townsville. Reporting to the Precinct General Manager, you'll turn asset strategy into practical centre outcomes, balancing financial performance, presentation, customer experience, retailer relationships and risk.

This is a visible, hands-on leadership role. You'll contribute to the annual Strategic Asset Plan, manage NPI budget lines and monthly forecasts, support leasing and tenancy delivery, and bring together contractors, internal teams and local stakeholders to keep the centre performing at its best.

Perfect for an experienced Centre Manager who is commercially sharp, comfortable on the centre floor and motivated by the chance to influence both the daily experience and long-term value of an asset.

In this role, you will

• Contribute to and deliver the annual Strategic Asset Plan, securing support from internal stakeholders and translating priorities into action
• Manage planning, budgeting, forecasting, audits and valuations, including monthly reviews of centre NPI budget lines
• Drive centre presentation and customer service through effective contractor management, capital and operational expenditure
• Build trusted relationships with retailers, customers, councils, authorities, local businesses and other key stakeholders
• Support leasing and tenancy delivery objectives, minimise debtors and identify opportunities to improve net property income
• Lead centre-level risk, health, safety and compliance, while developing team capability through regular development and performance conversations

About You

You're an experienced retail property professional who understands that strong centre performance comes from getting the commercial, operational and people pieces working together. You build trust quickly, stay close to the detail and know when to step back and set direction.

• Proven experience as a Centre Manager or in a comparable retail property leadership role
• Strong financial capability across budgets, forecasts, operating expenditure and performance reporting
• Experience improving centre presentation, customer service and contractor performance
• Confident stakeholder management across retailers, clients, councils, authorities and community contacts
• Working knowledge of retail leasing, tenancy delivery, arrears, health and safety, risk and compliance
• A practical leadership style with experience coaching and developing team members

Why CBRE?

• Own the day-to-day and strategic performance of a Townsville retail centre
• Work across asset planning, financial performance, retailer engagement and customer experience
• Access educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships and discounts, competitive leave offerings and paid volunteer days
• Build your career within CBRE Retail Property Management
• The benefits wording above comes from the current Australian advertisement template.

Can we inspire you to join us?

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.

We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.

We welcome and encourage First Nations People to apply. We look forward to hearing from you! #WeAreCBRE

The successful applicant will be required to undertake pre-employment background screening by our external third-party provider.

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.