Customer Service Representative

Valmont Industries, Inc.; Sydney; On-site; AUD 60,000 - 70,000; Full time

Job summary

Valmont Industries, Inc. in Sydney, Australia, is seeking an experienced Customer Service Representative for the HR Products division on a permanent, full-time basis.

You will manage customer relationships, process RFQs to orders, and support internal teams to deliver exceptional service. Responsibilities include addressing pricing and turnaround queries, maintaining pricing data, and contributing to business improvements.

Qualifications

• At least 2 years' experience in a customer service role, providing high-quality support and building strong customer relationships.
• Ability to work effectively in a dynamic and fast-paced environment while maintaining a high standard of service.
• Competent in the use of Microsoft Office Suite and exposure to CRM & ERP systems.
• Exceptional interpersonal and stakeholder management skills, with a proactive and customer-centric mindset.
• Strong organisational and time-management abilities, coupled with a keen eye for detail and accuracy.

Responsibilities

• Process RFQ to Order release stages within the Customer Service Team.
• Maintain relationships with customers and potential customers to ensure satisfaction and future business opportunities.
• Provide support to internal stakeholders as required.
• Answer customer queries regarding pricing, turnaround times and technical information.
• Enter, maintain and review customer pricing and customer databases.
• Contribute ideas, identify risks and help resolve business issues.
• Comply with Valmont Australia and New Zealand regulatory acts, regulations and codes of practice.

Skills

Customer service

CRM exposure

ERP exposure

Microsoft Office

Interpersonal skills

Organisational skills

Tools

Microsoft Office

CRM systems

ERP systems

Job description

Unit 2, 8-9 Lagana Place Wetherill Park New South Wales 2164

About Us. We’re Here to Move the World Forward.

Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.

The Impact You’ll Make

We are currently seeking an experienced and highly motivated Customer Service Representative to join our HR Products division in Wetherill Park on a Permanent, full-time basis. Reporting to the National Sales Manager - HR Products, you will be responsible in maintaining relationships and provide exceptional Customer Service to internal & external Stakeholders

Working within the Customer Service Team to assist in processing of RFQ to Order release stage

Maintain relationships with customers/ potential customers to ensure customer satisfaction and future business opportunities

Working with Internal stakeholders to provide support

Answers customer queries in regards to pricing, turnaround and technical information

Enters, maintains and reviews customer pricing and customer database

Contribute as an active member of the Business by generating ideas and opportunities, identifying risks and helping resolve business issues and problems.

Comply with the range of Valmont Australia and New Zealand Government Acts, Regulations and Codes of practice (including Community requirements, trade practices) by following documented procedures, processes and adhering to regulations

What You’ll Bring

• At least 2 years' experience in a customer service role, providing high-quality support and building strong customer relationships.
• Ability to work effectively in a dynamic and fast-paced environment while maintaining a high standard of service.
• Competent in the use of Microsoft Office Suite and exposure to CRM & ERP systems.
• Exceptional interpersonal and stakeholder management skills, with a proactive and customer-centric mindset.
• Strong organisational and time-management abilities, coupled with a keen eye for detail and accuracy.

Join a Fortune 1000 company that respects hard work, honours diversity and invests in our employees as we focus on creating the world of tomorrow, today. We are the modern workforce. Are you ready to move the world forward?

All successful applicants will be required to undergo pre-employment checks including a medical.

Valmont is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected under applicable law.