Customer Service Representative

Pernod Ricard Winemakers (now Vinarchy); Sydney; Hybrid; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Product allowance

Hybrid and flexible working

Summer hours

Employee Assistance Program

Generous parental leave policy

Career development

Office drinks & events

Inclusive culture ERG

Job summary

Pernod Ricard Australia and New Zealand is seeking a Customer Service Representative to deliver exceptional service to customers across the Pacific region. You will nurture relationships and manage expectations with customers and internal stakeholders within the Pacific Integrated Operations division.

The role reports to the Pacific Customer Service Manager and offers a pathway to develop within a global leader known for its iconic brands and career development opportunities.

Qualifications

• Experience in delivering high-quality customer service.
• Strong communication skills and professional tone.
• Ability to multitask and manage high-pressure situations.
• Able to build and nurture relationships with customers and internal teams.

Responsibilities

• Process customer orders accurately and timely to meet delivery deadlines.
• Provide clear updates on order status, availability, and issues.
• Address customer queries and complaints professionally to ensure satisfaction.
• Understand FMCG products to assist with inquiries, recommendations, and troubleshooting.
• Build and maintain strong relationships with customers and internal stakeholders.

Skills

Customer service

Communication

Multitasking

Relationship building

Empathy

Supply chain exposure

Education

No formal education requirement

Tools

JDE

Job description

Global FMCG | Excellent career development opportunities | Gain knowledge across the Pacific market | Hybrid working

We are Pernod Ricard, a leading company in the global spirits industry with over 19,000 employees globally. We hold one of the most prestigious and comprehensive brand portfolios in the industry with premium brands including: Absolut vodka, The Glenlivet Scotch whisky, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater, Malfy and Monkey 47 gins, Malibu liqueur and Mumm and Perrier-Jouët champagnes.

The opportunity

As a Customer Service Representative, you will play a crucial role in delivering exceptional service to our customers across Pernod Ricard Australia and New Zealand. You will be responsible for nurturing relationships and managing expectations with both customers and internal stakeholders. Our Customer Service team is a vital component of the Pernod Ricard Pacific Integrated Operations division.

This role will report to the Pacific Customer Service Manager. This is a great opportunity to join a global company, not only with a portfolio of iconic brands, but with a leadership team who drive the agenda on career development, empowering you to reach your full potential.

Tasks & Responsibilities

• - Ensure timely and accurate processing of customer orders to meet delivery deadlines and customer expectations.
• - Provide clear and concise communication to customers regarding order status, product availability, and any issues that may arise.
• - Address customer queries, concerns, and complaints in a professional and timely manner to ensure customer satisfaction and loyalty.
• - Have a deep understanding of the FMCG products being offered to effectively assist customers with product inquiries, recommendations, and troubleshooting.
• - Build and maintain strong relationships with customers

What you will bring to the role

• - Demonstrated customer service experience with strong communication skills.
• - Proven ability to multitask and take initiative in high-pressure situations
• - Naturally inclined to be the go-to person with a positive and proactive mindset
• - High level of empathy and patience in handling diverse customer queries
• - Skilled at building and nurturing relationships both internally and externally
• - Experience in supply chain or exports desirable
• - JDE experience an advantage

Only those with full, unrestricted working rights in Australia will be considered for this position.

Conviviality: the Pernod Ricard Way

Working at Pernod Ricard is all about igniting conviviality in all that we do. Derived from the French word, convivialité…it means human connection, authenticity, friendship, and fun. Conviviality is energy, spirit and charisma, and is a core philosophy around how we live and work at Pernod Ricard.

Guided by our four core values ; we are team players, dream makers, trailblazers, movers and (cocktail) shakers.

We know that happiness at work starts with that feeling of belonging you get from an inclusive culture where being uniquely you is celebrated. Our values are lived, they drive our behaviours, and it’s what brings our culture to life.

Our work philosophy celebrates the magic of human connection with the flexibility needed to provide one’s most meaningful contribution. We offer a flexible work policy, with most of our positions offering a hybrid option with flexibility to work remotely 2 days a week.

Our mix of benefits

• Product allowance
• Hybrid and flexible working
• Summer hours
• Employee Assistance Program
• Generous parental leave policy
• Career development
• Office drinks & events
• Inclusive culture ERG

Joining and contributing to an Inclusive workplace

As Créateurs de Convivialité, we are committed to better reflect the richness of our society, the marketplace, and communities in which we operate. We believe that it is the best way to build effective teams, understand our consumers by market and sustainably grow our business.

Pernod Ricard is part of Forbes World’s Best Employers and has been recognized by Equileap among the top 100 Employers for Gender Equality. As a skills-based organization, we ensure fair processes and equal opportunities for all candidates and team members by assessing your skills against role expectations. We recognize that some of you might need extra support with your application, require accommodations or special arrangements for your interview, if this is the case, please contact us, we would be delighted to support you and welcome your application.

Job Posting End Date:

Target Hire Date :
2026-10-22

Target End Date :