Customer Service Representative

Pernod Ricard; Sydney; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Product allowance

Hybrid and flexible working

Summer hours

Employee Assistance Program

Generous parental leave policy

Career development

Office drinks & events

Inclusive culture ERG

Job summary

Pernod Ricard Australia and New Zealand is seeking a Customer Service Representative to deliver exceptional service, nurture relationships with customers and internal stakeholders, and support the Pacific Integrated Operations team.

You will manage orders, communicate status, and resolve queries while developing product knowledge across the Pernod Ricard premium portfolio. Hybrid work option available with some remote days.

Qualifications

• Experience delivering customer service in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to multitask and manage customer expectations.
• Knowledge of supply chain or exports is desirable.
• Familiarity with JDE is advantageous.

Responsibilities

• Process customer orders accurately to meet delivery deadlines.
• Provide clear order status updates and handle product inquiries.
• Address queries and complaints professionally to maintain satisfaction.
• Develop product knowledge across Pernod Ricard portfolio.
• Foster strong internal and external relationships.

Skills

Customer service

Communication skills

Multitask

Proactive mindset

Empathy

Relationship building

Exports

Tools

JDE

Job description

We are Pernod Ricard, a leading company in the global spirits industry with over 19,000 employees globally. We hold one of the most prestigious and comprehensive brand portfolios in the industry with premium brands including: Absolut vodka, The Glenlivet Scotch whisky, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater, Malfy and Monkey 47 gins, Malibu liqueur and Mumm and Perrier-Jouët champagnes.

The opportunity

As a Customer Service Representative, you will play a crucial role in delivering exceptional service to our customers across Pernod Ricard Australia and New Zealand. You will be responsible for nurturing relationships and managing expectations with both customers and internal stakeholders. Our Customer Service team is a vital component of the Pernod Ricard Pacific Integrated Operations division.

This role will report to the Pacific Customer Service Manager. This is a great opportunity to join a global company, not only with a portfolio of iconic brands, but with a leadership team who drive the agenda on career development, empowering you to reach your full potential.

Tasks & Responsibilities

Ensure timely and accurate processing of customer orders to meet delivery deadlines and customer expectations.

Provide clear and concise communication to customers regarding order status, product availability, and any issues that may arise.

Address customer queries, concerns, and complaints in a professional and timely manner to ensure customer satisfaction and loyalty.

Have a deep understanding of the FMCG products being offered to effectively assist customers with product inquiries, recommendations, and troubleshooting.

Build and maintain strong relationships with customers

What you will bring to the role

Demonstrated customer service experience with strong communication skills.

Proven ability to multitask and take initiative in high-pressure situations

Naturally inclined to be the go-to person with a positive and proactive mindset

High level of empathy and patience in handling diverse customer queries

Skilled at building and nurturing relationships both internally and externally

Experience in supply chain or exports desirable

JDE experience an advantage

Only those with full, unrestricted working rights in Australia will be considered for this position.

Conviviality: the Pernod Ricard Way

Working at Pernod Ricard is all about igniting conviviality in all that we do. Derived from the French word, convivialité…it means human connection, authenticity, friendship, and fun. Conviviality is energy, spirit and charisma, and is a core philosophy around how we live and work at Pernod Ricard.

Guided by our four core values; we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making new friends every day, and realizing our potential as people and as a business!

We know that happiness at work starts with that feeling of belonging you get from an inclusive culture where being uniquely you is celebrated. Our values are lived, they drive our behaviours, and it’s what brings our culture to life.

Our work philosophy celebrates the magic of human connection with the flexibility needed to provide one's most meaningful contribution. We offer a flexible work policy, with most of our positions offering a hybrid option with flexibility to work remotely 2 days a week.

Our mix of benefits

• Product allowance
• Hybrid and flexible working
• Summer hours
• Employee Assistance Program
• Generous parental leave policy
• Career development
• Office drinks & events
• Inclusive culture ERG

Joining and contributing to an Inclusive workplace

As Créateurs de Convivialité, we are committed to better reflect the richness of our society, the marketplace, and communities in which we operate. We believe that it is the best way to build effective teams, understand our consumers by market and sustainably grow our business.

Pernod Ricard is part of Forbes World’s Best Employers and has been recognized by Equileap among the top 100 Employers for Gender Equality. As a skills-based organization, we ensure fair processes and equal opportunities for all candidates and team members by assessing your skills against role expectations. We recognize that some of you might need extra support with your application, require accommodations or special arrangements for your interview, if this is the case, please contact us, we would be delighted to support you and welcome your application.