Customer Service Representative

Pernod Ricard Australia; Sydney; Hybrid; AUD 55.000 - 70.000; Vollzeit

Benefits dieser Stelle

Product allowance

Hybrid and flexible working

Summer hours

Employee Assistance Program

Generous parental leave policy

Career development

Office drinks & events

Inclusive culture ERG

Joining and contributing to an InclusI

Zusammenfassung

Pernod Ricard Australia is seeking a Customer Service Representative to support customers across Australia and New Zealand within the Pacific Integrated Operations division. You will nurture relationships, manage orders, and communicate clearly on product availability and delivery status.

The role offers hybrid working, exposure to a global portfolio of premium brands, and opportunities for career development as part of a market-leading spirits company.

Qualifikationen

• Proven customer service experience with strong communication skills.
• Ability to multitask and stay calm under pressure.
• Proactive mindset and reliable in meeting customer expectations.
• Excellent relationship-building with customers and internal teams.
• Experience in supply chain or exports is a plus.

Aufgaben

• Ensure timely and accurate processing of customer orders.
• Provide clear updates on order status and product availability.
• Address inquiries and handle complaints professionally and promptly.
• Know the FMCG products to assist with inquiries and recommendations.
• Build and maintain strong relationships with customers.

Kenntnisse

Customer service experience

Strong communication

Multitasking

Relationship building

Empathy and patience

Stakeholder management

Exports experience desirable

Tools

JDE

Jobbeschreibung

Global FMCG | Excellent career development opportunities | Gain knowledge across the Pacific market | Hybrid working We are Pernod Ricard, a leading company in the global spirits industry with over 19,000 employees globally. We hold one of the most prestigious and comprehensive brand portfolios in the industry with premium brands including: Absolut vodka, The Glenlivet Scotch whisky, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater, Malfy and Monkey 47 gins, Malibu liqueur and Mumm and Perrier-Jouët champagnes.

The opportunity As a Customer Service Representative, you will play a crucial role in delivering exceptional service to our customers across Pernod Ricard Australia and New Zealand. You will be responsible for nurturing relationships and managing expectations with both customers and internal stakeholders. Our Customer Service team is a vital component of the Pernod Ricard Pacific Integrated Operations division. This role will report to the Pacific Customer Service Manager. This is a great opportunity to join a global company, not only with a portfolio of iconic brands, but with a leadership team who drive the agenda on career development, empowering you to reach your full potential.

Tasks & Responsibilities

• Ensure timely and accurate processing of customer orders to meet delivery deadlines and customer expectations.
• Provide clear and concise communication to customers regarding order status, product availability, and any issues that may arise.
• Address customer queries, concerns, and complaints in a professional and timely manner to ensure customer satisfaction and loyalty.
• Have a deep understanding of the FMCG products being offered to effectively assist customers with product inquiries, recommendations, and troubleshooting.
• Build and maintain strong relationships with customers

What you will bring to the role

• Demonstrated customer service experience with strong communication skills.
• Proven ability to multitask and take initiative in high-pressure situations
• Naturally inclined to be the go-to person with a positive and proactive mindset
• High level of empathy and patience in handling diverse customer queries
• Skilled at building and nurturing relationships both internally and externally
• Experience in supply chain or exports desirable
• JDE experience an advantage

Only those with full, unrestricted working rights in Australia will be considered for this position.

Conviviality: the Pernod Ricard Way

Working at Pernod Ricard is all about igniting conviviality in all that we do. Derived from the French word, convivialité…it means human connection, authenticity, friendship, and fun. Conviviality is energy, spirit and charisma, and is a core philosophy around how we live and work at Pernod Ricard.

Guided by our four core values; we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making new friends every day, and realizing our potential as people and as a business!

We know that happiness at work starts with that feeling of belonging you get from an inclusive culture where being uniquely you is celebrated. Our values are lived, they drive our behaviours, and it’s what brings our culture to life.

Our work philosophy celebrates the magic of human connection with the flexibility needed to provide one's most meaningful contribution.

Our mix of benefits

We offer a flexible work policy, with most of our positions offering a hybrid option with flexibility to work remotely 2 days a week.

• Product allowance
• Hybrid and flexible working
• Summer hours
• Employee Assistance Program
• Generous parental leave policy
• Career development
• Office drinks & events
• Inclusive culture ERG
• Joining and contributing to an Inclusive workplace

Pernod Ricard is a worldwide leader in the spirits and champagne industry, blending traditional craftsmanship, state-of-the-art brand development, and global distribution technologies. Our prestigious portfolio of premium to luxury brands includes Absolut vodka, Ricard pastis, Ballantine’s, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater gin, Malibu liqueur and Mumm and Perrier-Jouët champagnes. Our mission is to ensure the long‑term growth of our brands with full respect for people and the environment, while empowering our employees around the world to be ambassadors of our purposeful, inclusive and responsible culture of authentic conviviality. Pernod Ricard’s consolidated sales amounted to € 10,959 million in fiscal year FY25. Pernod Ricard is listed on Euronext (Ticker: RI; ISIN Code: FR0000120693) and is part of the CAC 40 index.