Customer Service Representative

Motion; City of Brisbane; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

APG Me Day

Paid Parental Leave

Training & Resources

Retailer Discounts

Team Events

EAP & Wellbeing

Diversity & Inclusion

Job summary

Auto Parts Group (APG) in Brendale, Queensland, is hiring a Customer Service Representative for a full-time, on-site role. You will handle parts inquiries, requests and quotes, and provide a professional customer experience over the phone and through APG systems.

The ideal candidate is customer-focused, reliable, and a proactive communicator, with experience in high-volume support. Training and team events are provided within a growing APG network.

Qualifications

• Passionate about customers and service.
• Experienced in customer service with strong relationship-building skills.
• A self-starter with a proactive, solutions-focused mindset.

Responsibilities

• Provide excellent customer service by managing parts inquiries, requests, and quotes.
• Handle phone services and ensure a professional customer experience.
• Use APG systems to manage parts and inventory.
• Address customer escalations and maintain order records.
• Meet KPIs and focus on continuous improvement.

Skills

Customer service experience

Relationship-building

Job description

## Customer Service RepresentativeApply: On-Site: AUS APG Queensland: Full time: Posted Today: R26\\_0000030084**About Auto Parts Group (APG)** At Auto Parts Group (APG), we aim to be Australia’s top independent supplier of genuine and aftermarket automotive parts, providing our customers with a \"Real Advantage.\" APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, New Zealand, and Southeast Asia. GPC has over 8,000 employees in Asia Pacific and more than 60,000 globally, with well-known brands like Repco, NAPA, AMX, and Motion Industries. **About The Role** Join our Brendale office in a **full-time permanent role** and deliver outstanding customer service every day. As a **Customer Service Representative,** you will:* Provide excellent customer service by managing parts inquiries, requests, and quotes.* Handle phone services and ensure a professional customer experience.* Use APG systems to manage parts and inventory.* Address customer escalations and maintain order records.* Meet KPIs and focus on continuous improvement.**About You** We are looking for someone who is:* Passionate about customers and service.* Experienced in customer service, with strong relationship-building skills is highly desirable.* A self-starter with a proactive, solutions-focused mindset.* Reliable, punctual, and a confident communicator.* A positive, energetic team attitudeWe’re open to candidates from:* Call centres* High-volume customer service roles* Retail or trade counter sales* Phone-based sales environments**Benefits:*** APG 'Me' Day: A paid, flexible day for team members to use as they wish.* Paid Parental Leave: Newly introduced paid parental leave for permanent employees.* Training: Comprehensive training, support, and resources provided.* Business Perks: Exclusive discounts with retailers like Repco, NAPA, AMX, and Motion Industries.* Events: Regular team catch-ups, monthly events, and annual awards.* Wellbeing: Free, confidential Employee Assistance Program (EAP) for you and your family, including financial and legal counselling.* Diversity: A diverse team with varying ages, nationalities, abilities, and cultures.* Security: A 30-year strong and growing business.**About The Work Environment...** Now is the perfect time to join our dynamic team as we focus on continuous improvement, technology, and safety. We are driven to provide the best customer experience and need individuals to help us reach our goals. It all starts with you. **Interested...** Please click on the \"**Apply\"** button and submit your resume and cover letter.Can't find a role that matches your interest or location? Register your interest by creating an account and we'll be in contact if something pops up that matches your skills or interest. GPC Asia Pacific is an equal opportunity employer.