Parts Customer Advocate | Service & Solutions

GPC Asia Pacific; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Me Day

Parental Leave

Training Provided

Employee Discounts

Team Events

EAP

Job summary

Auto Parts Group (APG) in Sydney is seeking a Customer Service Representative to join our Smithfield office in a full-time permanent role. You will manage parts inquiries, quotes, and ensure a professional customer experience.

Use APG systems to handle parts and inventory, address escalations, and meet KPIs while driving continuous improvement in service delivery. APG offers extensive training, team events, and benefits including Me Day, paid parental leave, and employee discounts with major

Qualifications

• Experience in customer service with strong relationship-building skills.
• Energetic team player with a proactive mindset.
• Reliable, punctual and confident communicator.

Responsibilities

• Provide excellent customer service by managing parts inquiries, requests, and quotes.
• Handle phone services and ensure a professional customer experience.
• Use APG systems to manage parts and inventory.
• Address customer escalations and maintain order records.
• Meet KPIs and focus on continuous improvement.

Skills

Customer service

Communication

Team player

Tools

APG systems

Parts check

Repair Connection

Job description

Auto Parts Group (APG) in Sydney is seeking a Customer Service Representative to join our Smithfield office in a full-time permanent role. You will manage parts inquiries, quotes, and ensure a professional customer experience.

Use APG systems to handle parts and inventory, address escalations, and meet KPIs while driving continuous improvement in service delivery. APG offers extensive training, team events, and benefits including Me Day, paid parental leave, and employee discounts with major