Customer Service Representative

GFG Alliance; Perth; Remote; AUD 45,000 - 65,000; Part time

Benefits offered by this job

Everyday savings

Wellbeing support through EAP and SoN

Job summary

Midalia Steel, part of InfraBuild, invites applications for a customer service and sales support role at our Welshpool site in Western Australia. You will handle calls, emails, and walk-ins, prepare quotations, and ensure orders are delivered on time while supporting a busy team.

We are seeking someone with strong communication, reliability, and initiative. SAP experience and familiarity with steel products can be advantageous.

Qualifications

• Customer service or sales experience
• Experience within an admin environment will be highly regarded
• Good communication and a positive attitude
• Someone reliable who takes initiative
• Comfortable using a computer (training provided)
• Experience with systems like SAP is a plus
• Worked with steel, roofing or fittings before? Even better

Responsibilities

• Answering calls, emails, and helping walk-in customers
• Providing quotations and following through to order placement and successful on-time delivery to customers
• Working with the team to get orders out on time
• Basic admin and keeping things organised

Skills

Customer service

Sales experience

Administrative experience

Computer literacy

Communication skills

Initiative

SAP experience

Tools

SAP

Job description

Select how often (in days) to receive an alert:

Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our Midalia business.

Reporting to the Branch Manager and based at our Welshpool site, you will join a busy team delivering great service and building strong customer relationships. This is a great opportunity for someone who enjoys working in a fast-paced setting and is committed to delivering excellent customer service.

This is a Fixed Term Contract position that will finish in May 2027

What you will be doing:

• Answering calls, emails, and helping walk-in customers
• Providing quotations and following through to order placement and successful on-time delivery to customers
• Working with the team to get orders out on time
• Basic admin and keeping things organised

You will be rewarded with:

• Monday–Friday, 8am–4pm – enjoy consistent working hours.
• Join a supportive, busy and customer-focused team.
• Build your sales and customer service skills within a leading national steel business.

Primary Benefits:

We offer a range of benefits designed to support you at work and beyond:

• Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle
• Support when you need it - Confidential counselling and wellbeing support through our Employee Assistance Program (EAP) and Sonder, available to you and your immediate family

What you will bring:

• Customer service or sales experience
• Experience within an admin environment will be highly regarded
• Good communication and a positive attitude
• Someone reliable who takes initiative
• Comfortable using a computer (training provided)
• Experience with systems like SAP is a plus.
• Worked with steel, roofing or fittings before? Even better

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose - join us on our pursuit of a sustainable future and contribute to our nation’s legacy.
• Work well, live better – experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters.
• Build your own future – grow and drive your own development to grow your skills. Everyday is an opportunity to grow.

About us

Midalia Steel is a leading steel supplier across Western Australia, supporting trade, fabrication and DIY customers.

With a strong local presence and practical product range, we help customers get the job done with reliable supply and straightforward service.

Midalia Steel is a brand of InfraBuild.