Customer Service Representative

DLF Pickseed; Melbourne; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

On site parking

Life and Income Protection Insurance

Employee Assistance Program

Job summary

DLF Seeds in Melbourne is seeking a Customer Service Representative to be a trusted partner for our customers, from small stores to national accounts. You will manage orders, stock coordination, and communications with sales reps and logistics teams to ensure timely deliveries and accurate information.

You will thrive in a fast-paced environment, owning tasks from order creation to post-sale follow-up while upholding our commitment to great service and customer satisfaction.

Qualifications

• Experience in customer service, preferably wholesale or agricultural settings.
• Strong communication skills with a focus on accuracy and reliability.
• Ability to spot opportunities and support sales through service.

Responsibilities

• Build warm relationships with customers across segments.
• Understand customer history, order patterns and needs to identify opportunities.
• Provide updates about seasonal supply and product availability.
• Manage delivery timelines and seasonal constraints.
• Process orders accurately with attention to detail.
• Create and manage orders aligning supply with customer requirements.
• Collaborate with sales reps for large orders outcomes.
• Coordinate with internal/external sites for timely deliveries.
• Maintain CRM/ERP notes and data accurately.

Skills

Customer service

CRM tools

Microsoft Office

Communication

Attention to detail

Numerical skills

ERP familiarity

Opportunity identification

Tools

Navision ERP

CRM software

Job description

Job Family: Supply Chain/Logistics/Customer Service

Business Unit: BU Oceania

Location: Truganina, VIC, AU, 3029

DLF Seeds is a market-leading proprietary seed company operating across every state of Australia. From R&D to supply, production and technical support, we play a vital role in helping Australian agriculture thrive.

Our values are grounded in respect, trust and integrity. We empower our people, encourage innovation and entrepreneurial thinking, and work in a sustainable and collaborative way.

Customer Service Representative

We now have an exciting opportunity for a Customer Service Representative who loves people, enjoys a varied day, and thrives in an environment where excellent service builds trust, wins opportunities, and supports real outcomes for our customers and sales team.

About the role

This is not a “just key orders” customer service role.

You will become a trusted partner for our customers, from small independent stores through to major national accounts. You will help them navigate seasonal demand, product availability, timelines, freight requirements and supply. You will build rapport quickly, spot opportunities and guide customers with accurate and timely information.

You will work at the heart of the business. Your day will involve creating orders, ensuring stock is available in the right place at the right time and collaborating with sales reps, sites, freight partners and store managers. The role is varied, fast paced and rewarding for someone who enjoys taking ownership and making decisions that create positive outcomes.

Permanent 38 hours per week: on site role

Key Responsibilities

• Build warm and genuine relationships with customers across all segments


• Identify opportunities by understanding customer history, order patterns and current needs


• Provide clear updates about seasonal supply and product availability


• Manage expectations around delivery timelines and seasonal constraints


• Process orders accurately, efficiently and with strong attention to detail


• Create and manage orders and help ensure supply aligns to customer requirements


• Work closely with sales reps to provide updates and support outcomes for large orders


• Coordinate with internal and external sites to help achieve accurate and timely deliveries


• Manage consignment stock and collaborate with the accounts team


• Maintain accurate notes and data within our CRM and ERP systems

About you

You enjoy working with people from all walks of life and can build trust quickly. You are motivated by providing great service, you communicate clearly and you take pride in getting things right. You enjoy a busy day with variety, and you are comfortable making decisions that support both the customer and the business.

We are looking for someone with:

• Previous customer service experience ideally within a wholesale, agricultural or similar environment


• Strong customer service skills and the confidence to build rapport


• The ability to identify opportunities and support sales through strong service


• Clear written and verbal communication skills


• High attention to detail and accuracy


• Confidence using systems such as Microsoft Office and CRM tools


• Experience using Navision or similar ERP systems is helpful but not essential


• Strong numerical and analytical skills

What we can offer:

• A friendly and enjoyable working environment


• On site parking


• Employee benefits including Life and Income Protection Insurance and an Employee Assistance Program


• Supportive management


• Personal development opportunities