Customer Service Representative

Sharp and Carter; Melbourne; On-site; AUD 36,000 - 44,000; Full time

Benefits offered by this job

Onsite parking

Immediate-start temporary opportunity

Supportive and collaborative team

Job summary

Sharp and Carter in Melbourne is seeking an experienced Customer Service Representative for an immediate-start temporary assignment. You will be the first point of contact for customers, handling enquiries and orders to keep operations moving.

You will collaborate with warehouse, sales and internal teams to manage orders from start to finish, provide updates on deliveries and product availability, and maintain accurate customer records.

Qualifications

• Previous experience in Customer Service, Sales Support or Order Management.
• SAP experience.
• Experience working within a product-based, manufacturing, distribution or FMCG environment highly regarded.
• Strong phone and email communication skills.
• Availability to commence at short notice.

Responsibilities

• Manage customer enquiries across phone and email
• Process and manage customer orders from start to finish
• Provide customers with updates on orders, deliveries and product availability
• Resolve customer queries in a timely and professional manner
• Liaise with warehouse, sales and internal teams
• Maintain accurate customer and order information within internal systems
• Follow up outstanding orders and requests
• Build positive relationships with customers
• Provide general administration support to the wider team

Skills

Customer Service

Teamwork

Phone & Email Communication

Attention to Detail

Availability at Short Notice

Tools

SAP

Job description

We are partnering with a well-established organisation in Dingley Village to recruit an experienced Customer Service Representative for an immediate-start temporary opportunity. Joining a busy and collaborative customer service team, you'll be the first point of contact for customers and play an important role in keeping orders, enquiries and day-to-day requests moving.

Your Responsibilities:

• Manage customer enquiries across phone and email
• Process and manage customer orders from start to finish
• Provide customers with updates on orders, deliveries and product availability
• Resolve customer queries in a timely and professional manner
• Liaise with warehouse, sales and internal teams
• Maintain accurate customer and order information within internal systems
• Follow up outstanding orders and requests
• Build positive relationships with customers
• Provide general administration support to the wider team

The Opportunity:

We are partnering with a well-established organisation in Dingley Village to recruit an experienced Customer Service Representative for an immediate-start temporary opportunity. Joining a busy and collaborative customer service team, you'll be the first point of contact for customers and play an important role in keeping orders, enquiries and day-to-day requests moving.

Your Responsibilities:

• Manage customer enquiries across phone and email
• Process and manage customer orders from start to finish
• Provide customers with updates on orders, deliveries and product availability
• Resolve customer queries in a timely and professional manner
• Liaise with warehouse, sales and internal teams
• Maintain accurate customer and order information within internal systems
• Follow up outstanding orders and requests
• Build positive relationships with customers
• Provide general administration support to the wider team

About You:

• Previous experience in Customer Service, Sales Support or Order Management
• Previous SAP experience
• Experience working within a product-based, manufacturing, distribution or FMCG environment highly regarded
• Strong phone and email communication skills
• Confidence managing a busy workload and competing priorities
• Strong attention to detail and accuracy
• A proactive, positive and team-focused approach
• Availability to commence at short notice

What's On Offer:

• Competitive Hourly Rate
• Immediate-start temporary opportunity
• Full-time hours
• Dingley Village location
• Onsite parking
• Supportive and collaborative team environment
• Great opportunity to build experience with an established business