Customer Representative

Inspired; South Australia; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Ongoing training

Job summary

A leading travel agency in Australia is seeking a Travel Customer Representative to assist clients throughout their travel journey. Responsibilities include responding to inquiries, assisting with bookings, and ensuring exceptional service. The ideal candidate possesses strong communication skills, a customer service background, and a passion for travel. This role is 100% remote with flexible scheduling and offers opportunities for growth within the agency and travel perks.

Qualifications

• Proven customer service experience, preferably in travel or hospitality.
• Ability to manage inquiries through various communication channels.
• Effective problem-solving skills.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information regarding destinations and policies.
• Follow up with clients to ensure satisfaction and confirm trip details.
• Handle complaints with empathy and professionalism.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Attention to detail

Comfortable with technology

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!