Travel customer representative

Effortless travel solutions ETS; Western Australia; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

100% remote work

Opportunities for growth

Travel perks and discounts

Supportive team environment

Job summary

A travel support agency is seeking a Travel Customer Representative to assist clients throughout their travel journey. The role involves responding to inquiries, managing bookings, and providing information about travel documents and policies. Ideal candidates will have strong communication skills and a passion for travel. This position offers 100% remote work with flexible scheduling and various travel perks. Join a supportive team and help create unforgettable experiences for clients.

Qualifications

• Strong customer service experience preferably in travel or hospitality.
• High attention to detail, organized, and dependable.
• Ability to quickly learn booking platforms and systems.

Responsibilities

• Respond promptly and professionally to client inquiries.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, policies, and travel documents.
• Follow up with clients to confirm trip details.
• Handle client concerns or complaints with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Job description

Overview

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities to growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you.

Apply today and start your journey with Effortless Travel Solutions!