Travel Customer Service Representative

Live the Dash Travel; Melbourne; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible hours

Comprehensive training

Opportunities for professional growth

Access to travel perks

Supportive team environment

Job summary

A travel service company is looking for a dedicated Travel Customer Service Representative to assist clients before, during, and after their trips. This fully remote role requires excellent communication skills and a focus on customer satisfaction. Responsibilities include managing booking modifications, providing travel information, and addressing client concerns. The ideal candidate is organized, dependable, and digital-savvy, with a passion for travel. Benefits include flexible hours, training, and access to travel perks.

Qualifications

• Experience in customer service, preferably in travel or hospitality.
• Ability to manage multiple tasks efficiently.
• Passionate about travel and committed to client satisfaction.

Responsibilities

• Communicate with clients to provide support via email, phone, and messaging.
• Handle booking modifications, cancellations, and special arrangements.
• Provide accurate information about destinations and travel requirements.
• Proactively follow up with clients to confirm travel details.
• Address issues promptly while maintaining a positive attitude.

Skills

Excellent communication skills

Customer-focused approach

Organizational skills

Experience in customer service

Digital system proficiency

Job description

Position Overview

We are seeking a dedicated Travel Customer Service Representative to assist clients before, during, and after their trips. This role is focused on delivering exceptional service, managing travel-related requests, and ensuring every traveler enjoys a smooth and worry-free experience.

Key Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide support

• Handle booking modifications, itinerary adjustments, cancellations, and special travel arrangements

• Provide accurate information about destinations, travel requirements, and company procedures

• Proactively follow up with clients to confirm travel details and resolve concerns

• Address and resolve issues promptly while maintaining a professional and positive attitude

Ideal Candidate

• Excellent communication skills with a customer-focused approach

• Previous experience in customer service (travel or hospitality preferred)

• Organized, dependable, and able to manage multiple tasks efficiently

• Comfortable using digital systems and learning new tools

• Passionate about travel and committed to client satisfaction

Benefits

• Fully remote position with flexible hours

• Comprehensive training and continuous support

• Opportunities for professional growth

• Access to travel perks and industry discounts

• Supportive and collaborative team environment