Travel customer representative

Getaway Travel Agency; Gold Coast City; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

100% remote work

Opportunities for growth

Travel perks and discounts

Ongoing training and support

Job summary

A travel service provider is searching for a Travel Customer Representative. In this role, you will support clients throughout their travel journey by addressing inquiries, assisting with bookings, and ensuring positive experiences. Ideal candidates will have strong communication skills and customer service experience, particularly in travel. The position offers 100% remote work with flexibility, along with travel perks and growth opportunities in a supportive environment.

Qualifications

• Excellent communication ability with clients.
• Experience in customer service, ideally in travel.
• Attention to detail and ability to organize.
• Familiarity with technology and booking systems.

Responsibilities

• Respond to client inquiries via various platforms.
• Assist with travel bookings and changes.
• Provide accurate destination and policy information.
• Follow up on trip details and customer satisfaction.
• Handle client concerns with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience (in travel or hospitality)

Organized and proactive

Comfortable with technology

Passion for travel

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Getaway Travel Agency USA!