Customer Service Representative

JamesVale Recruitment Pty.; Gladstone Regional; On-site; AUD 34,000 - 37,000; Full time

Benefits offered by this job

Superannuation

Job summary

Integra Packaging is seeking a customer-focused sales support specialist to work with the sales team and customers.

You will answer calls, email clients, prepare quotes, place sales orders, and coordinate delivery while using the ERP system. The role offers Mon-Fri hours from 7:00am to 3:30pm and a starting hourly rate of AUD 25.00–27.50 with potential for advancement.

Qualifications

• Experience in customer service or sales support.
• Strong communication and relationship-building with internal and external stakeholders.
• Experience using ERP systems and Microsoft Office.

Responsibilities

• Answer client phone calls and emails.
• Prepare quotes and place sales orders.
• Enter details into the ERP system.
• Coordinate with internal departments to confirm sales and product delivery.
• Provide time estimates for product delivery.

Skills

Customer service

Sales support

Communication skills

ERP experience

Relationship building

Microsoft Office

Tools

ERP system

Microsoft Office

Job description

Job Description

• One of the top organisations in the industry, with desired goods and excellent service
• Work directly for the business with regular hours (Monday to Friday) 7:00am to 3:30pm.
• Earn between $25.00 to $27.50 per hour, along with considerable advancement possibilities.

About where you could be working…

Integra Packaging is a well-regarded, well-established company that has earned an outstanding reputation for its high-quality export packaging solutions. The company offers different industrial sectors, including as mining, infrastructure, defence, logistics, aerospace, and general manufacturing, with packaging options that are distinct to the industry.

On the topic of the job...

You will be working closely with customers and assisting the sales team, answering phone calls from clients, emailing customers in relation to their queries, addressing any issues that may arise, and providing estimates on the time it will take for their products to be delivered.

Other responsibilities include the following:

• Preparing quotes and placing sales orders.
• Completing all administrative duties and entering details into the business’ ERP system.
• Coordinating with the departments inside the organisation to confirm sales and product delivery.
• A proven track record of excellence in their performance.
• Customer service or sales support experience similar the description you are reading here.
• Have a deep commitment and desire to achieve, along with enthusiasm for delivering excellent customer service.
• Good communication skills and the ability to establish relationships with internal and external stakeholders.
• Previous ERP-system use, and Microsoft office expertise.

Additionally, the benefits include:

An exciting new opportunity awaits those who are looking for further involvement in a progressive and dynamic company, providing a starting wage of $25.00-$27.50 per hour, plus superannuation, with hours beginning at 7:00am and finishing by 3:30pm (Monday to Friday). They have an outstanding staff culture, which is both professional in carrying out tasks and at the same time genuine in connecting with customers and delivering high standards of service.