Customer Service Representative

JamesVale Recruitment Pty.; Central Coast Council; On-site; AUD 34,000 - 38,000; Full time

Benefits offered by this job

Superannuation

Job summary

Integra Packaging is seeking a customer service/sales support professional to work with the sales team and answer client inquiries. You will answer calls, email customers, address issues, and provide delivery estimates for products.

The role includes quoting, processing orders, and ERP data entry to ensure accurate information across departments. The position emphasizes strong communication, relationship building, and a proactive approach to delivering excellent customer service within a dynamic

Qualifications

• Experience in customer service or sales support.
• Familiarity with ERP systems and MS Office.
• Willingness to work Monday–Friday 7:00–3:30.
• Strong communication and stakeholder management.

Responsibilities

• Assist sales team and interact with customers by phone and email.
• Provide delivery estimates and process inquiries.
• Prepare quotes and place sales orders.
• Complete administrative duties and enter data into the ERP system.
• Coordinate with internal departments to confirm sales and delivery.

Skills

Customer service

Sales support

Communication

Relationship building

Time management

Tools

ERP system

Microsoft Office

Job description

Job Description

• One of the top organisations in the industry, with desired goods and excellent service
• Work directly for the business with regular hours (Monday to Friday) 7:00am to 3:30pm.
• Earn between $25.00 to $27.50 per hour, along with considerable advancement possibilities.

About where you could be working…

Integra Packaging is a well-regarded, well-established company that has earned an outstanding reputation for its high-quality export packaging solutions. The company offers different industrial sectors, including as mining, infrastructure, defence, logistics, aerospace, and general manufacturing, with packaging options that are distinct to the industry.

On the topic of the job...

You will be working closely with customers and assisting the sales team, answering phone calls from clients, emailing customers in relation to their queries, addressing any issues that may arise, and providing estimates on the time it will take for their products to be delivered.

Other responsibilities include the following:

• Preparing quotes and placing sales orders.
• Completing all administrative duties and entering details into the business’ ERP system.
• Coordinating with the departments inside the organisation to confirm sales and product delivery.
• A proven track record of excellence in their performance.
• Customer service or sales support experience similar the description you are reading here.
• Have a deep commitment and desire to achieve, along with enthusiasm for delivering excellent customer service.
• Good communication skills and the ability to establish relationships with internal and external stakeholders.
• Previous ERP-system use, and Microsoft office expertise.

Additionally, the benefits include:

An exciting new opportunity awaits those who are looking for further involvement in a progressive and dynamic company, providing a starting wage of $25.00-$27.50 per hour, plus superannuation, with hours beginning at 7:00am and finishing by 3:30pm (Monday to Friday). They have an outstanding staff culture, which is both professional in carrying out tasks and at the same time genuine in connecting with customers and delivering high standards of service.