Customer Service Representative

JamesVale Recruitment Pty.; Ballarat; On-site; AUD 34,000 - 37,000; Full time

Job summary

Integra Packaging is a well-regarded company in Ballarat seeking a customer‑facing sales support specialist. You will work with the sales team, answer client calls, and provide delivery estimates for products.

Responsibilities include preparing quotes, placing sales orders in the ERP system, coordinating with internal departments, and delivering excellent service while earning $25.00–$27.50 per hour, with superannuation, Monday to Friday.

Qualifications

• Experience in customer service or sales support.
• Familiar with ERP systems and MS Office.

Responsibilities

• Answer client phone calls and emails and provide delivery estimates.
• Prepare quotes and place sales orders.
• Enter details into the ERP system and coordinate with internal departments to confirm sales and delivery.

Skills

Customer service

Sales support

Communication

Tools

ERP system

Microsoft Office

Job description

Job Description

• One of the top organisations in the industry, with desired goods and excellent service
• Work directly for the business with regular hours (Monday to Friday) 7:00am to 3:30pm.
• Earn between $25.00 to $27.50 per hour, along with considerable advancement possibilities.

About where you could be working…

Integra Packaging is a well-regarded, well-established company that has earned an outstanding reputation for its high-quality export packaging solutions. The company offers different industrial sectors, including as mining, infrastructure, defence, logistics, aerospace, and general manufacturing, with packaging options that are distinct to the industry.

On the topic of the job...

You will be working closely with customers and assisting the sales team, answering phone calls from clients, emailing customers in relation to their queries, addressing any issues that may arise, and providing estimates on the time it will take for their products to be delivered.

Other responsibilities include the following:

• Preparing quotes and placing sales orders.
• Completing all administrative duties and entering details into the business’ ERP system.
• Coordinating with the departments inside the organisation to confirm sales and product delivery.
• A proven track record of excellence in their performance.
• Customer service or sales support experience similar the description you are reading here.
• Have a deep commitment and desire to achieve, along with enthusiasm for delivering excellent customer service.
• Good communication skills and the ability to establish relationships with internal and external stakeholders.
• Previous ERP-system use, and Microsoft office expertise.

Additionally, the benefits include:

An exciting new opportunity awaits those who are looking for further involvement in a progressive and dynamic company, providing a starting wage of $25.00-$27.50 per hour, plus superannuation, with hours beginning at 7:00am and finishing by 3:30pm (Monday to Friday). They have an outstanding staff culture, which is both professional in carrying out tasks and at the same time genuine in connecting with customers and delivering high standards of service.