Customer Service Representative

A&L; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Rostered Day Off (RDO) monthly

Two shifts: 8:00–16:30 or 8:30–17:00

Birthday leave

Product discounts

Flare benefits program

Employee Referral Program

Employee Assistance Program

Job summary

A&L Windows & Doors is seeking a Customer Service Representative to join our team in Dandenong South, Victoria. You will handle quotes, sales orders, service requests, and scheduling, acting as the essential link between customers and operations while delivering outstanding service.

Ideal candidates bring customer service experience in a fast-paced environment and familiarity with SAP, Outlook, Excel and Word. A positive attitude and strong organisational skills are valued in this busy role.

Qualifications

• Previous customer service experience in a fast-paced environment.
• Experience with Windows, building products, construction or manufacturing helpful.
• Strong communication and relationship-building skills.

Responsibilities

• Process customer quotes, sales orders, service orders, credits and debits.
• Respond to customer enquiries promptly and accurately.
• Coordinate job scheduling and provide updates to customers and internal stakeholders.
• Build strong relationships with customers, Account Managers and internal departments.
• Resolve customer queries and escalate when required.
• Maintain accurate documentation and records for compliance and traceability.
• Collaborate with the team to achieve KPIs and continuous improvement.
• Contribute to a positive safety culture.

Skills

Customer service

Communication

Time management

Tools

SAP

Outlook

Excel

Word

Job description

Dandenong South, Victoria

About our Organisation

A&L Windows & Doors have been manufacturing quality windows, doors and screens for over 40 years. We draw on a rich, proven history and an exciting focus on the future. With showrooms throughout Australia, our continued growth can be attributed to providing innovative products and the highest level of customer service on the market.

About our Opportunity

We are seeking a motivated and customer-focused Customer Service Representative to join our team in Dandenong South. This role is responsible for the accurate and timely processing of quotes, sales orders, service requests, and job scheduling while delivering exceptional service to customers and internal stakeholders.

This is a fast-paced role supporting high-volume residential builders, where you'll be the key link between customers and our operations teams. No two days are the same, and you'll enjoy the challenge of managing a busy workload while building strong customer relationships and ensuring a seamless customer experience.

You'll join a large and supportive Customer Service team, led by three Team Leaders and an experienced Customer Support Manager. With experienced leadership and ongoing training, you'll be set up for long-term success.

Key responsibilities include:

• Process customer quotes, sales orders, service orders, credits, and debits
• Respond to customer enquiries promptly, professionally and accurately
• Coordinate job scheduling and provide updates to customers and internal stakeholders.
• Build strong working relationships with customers, Account Managers and internal departments.
• Resolve customer queries efficiently and escalates issues where required.
• Maintain accurate documentation and records to support compliance and traceability requirements
• Collaborate with the wider team to achieve service, quality, and business KPIs.
• Contribute to continuous improvement initiatives and a positive safety culture.

About You

We're looking for a personable and customer-focused professional who enjoys working in a busy environment and takes pride in delivering excellent service.

Ideally, you'll bring:

• Previous customer service experience within a fast-paced environment.
• Experience within the windows, building products, construction, or manufacturing industry.
• Knowledge of windows and doors would be highly advantageous. Coming into the role already understanding the product offering will help you get up to speed quickly and confidently.
• SAP experience is beneficial, along with strong computer skills and proficiency in Microsoft Outlook, Word, and Excel.
• Excellent communication and relationship-building skills.
• Strong attention to detail and a commitment to accuracy.
• Effective time management and organisational skills with the ability to juggle multiple priorities
• A positive attitude, strong work ethic, and team-first approach

About the Benefits

This is an excellent opportunity to join a recognised leader in the building products industry and become part of a supportive, collaborative team. You'll enjoy ongoing training and development opportunities, exposure to some of Australia's leading residential builders, and the stability of a full-time position within a growing business.

To support work-life balance, the role offers a choice of two shifts: 8:00am to 4:30pm or 8:30am to 5:00pm. In addition, you'll receive one Rostered Day Off (RDO) each month, with the flexibility to choose the day that best suits your schedule. Combined with supportive leadership, long-term career opportunities, and a positive team culture, this role offers an excellent environment to grow and succeed.

• Additional paid day’s leave on your birthday, even if it falls on the weekend!
• Ability to schedule leave every year over the Christmas period.
• Generous discounts on our extensive range of products
• Flare benefits program - salary packaging, discounts and premium perks
• Refer a friend and get rewarded with $$$ through our Employee Referral Program
• Employee Assistance Program access

Eligible applications must have legal rights to work in Australia.