Customer Service Representative

MyState Bank Limited; City of Devonport; On-site; AUD 50,000 - 65,000; Full time

Job summary

MyState Bank Limited in North Tasmania invites applications for a Customer Service Representative. You’ll be the friendly face and trusted voice customers rely on in-branch, helping with everyday banking needs and fostering local connections.

Join a team focused on delivering great service, guiding customers through digital banking tools, processing transactions accurately, and identifying opportunities to match products and solutions to customers’ goals.

Qualifications

• Experience in banking, retail, hospitality or customer service will be highly regarded, but it's not essential.
• We're less concerned about banking experience and more interested in finding people who genuinely care about customers.

Responsibilities

• Deliver exceptional customer service in branch
• Build genuine relationships with customers and local communities across North Tasmania
• Help customers confidently use digital banking tools and services
• Identify opportunities to support customers with products and solutions that meet their needs
• Process transactions accurately and efficiently
• Work collaboratively as part of a supportive and high-performing team

Job description

Looking for more than just a customer service job? At MyState, we're proud to be a trusted Tasmanian brand with a long history of supporting local communities. We're looking for people who love helping others, building relationships and making a genuine difference for customers every day. Whether you're already working in banking or bringing experience from retail, hospitality or customer service, we'll provide the support and development you need to build a rewarding career with us. Every day, you'll have the opportunity to help customers achieve what matters most. From opening a first savings account to supporting someone's home ownership journey, you'll be part of the moments that make a real difference.

The Opportunity

As a Customer Service Representative, you'll be the friendly face and trusted voice our customers rely on. You'll help customers with their everyday banking needs, build lasting relationships and identify opportunities to connect them with products and services that support their goals.

No two days are the same. One moment you might be helping a customer navigate digital banking, the next assisting with transactions or introducing them to a colleague who can provide specialist support.

You'll

• Deliver exceptional customer service in branch
• Build genuine relationships with customers and local communities across North Tasmania
• Help customers confidently use digital banking tools and services
• Identify opportunities to support customers with products and solutions that meet their needs
• Process transactions accurately and efficiently
• Work collaboratively as part of a supportive and high-performing team

What You'll Bring

We're less concerned about banking experience and more interested in finding people who genuinely care about customers.

You’ll Thrive In This Role If You

• Love helping people and creating positive customer experiences
• Build rapport quickly and communicate with confidence
• Enjoy working as part of a team
• Have a positive attitude and willingness to learn
• Are adaptable, organised and customer-focused
• Enjoy achieving goals and celebrating success together

Experience in banking, retail, hospitality or customer service will be highly regarded, but it's not essential.

Why Join Us

At MyState, we're big enough to offer genuine career opportunities, but small enough that you'll be known, supported and recognised for your contribution.

Many of our leaders and specialists started their careers in our branches. Through ongoing coaching, learning opportunities and internal career pathways, you'll have the chance to build valuable skills and shape your own career journey.

You’ll join a team that genuinely enjoys working together, supports one another and takes pride in making a difference for customers and local communities across North Tasmania.

Employment with MyState is subject to background checks including Bankruptcy, Police, and Credit checks to verify your suitability to work in the finance sector.

We are an equal opportunity employer, committed to creating an inclusive work environment where everyone is valued.